Principal Coordinator, Interview Strategy

Job Description

: Principal Coordinator, Interview Strategy & Logistics

Posted: 10/07/2025
Job ID: R227641
Locations: McLean, Virginia | Richmond, Virginia
Category: Human Resources
Experience: Principal Coordinator

Overview

Capital Ones Interview Strategy & Logistics (ISL) team is a critical service provider for Talent Acquisition (TA) and their goal of attracting top talent to change banking for good. ISL focuses on delivering a great candidate experience, providing trusted interview reads for hiring managers, and engaging our interviewers. We are searching for a dynamic and experienced associate to serve as an Interview Strategy & Logistics Principal Coordinator within ISL.

As an ISL Principal Coordinator, you have the opportunity to support an operation that delivers logistical requirements for candidate interviews, including facilitation and scheduling across the enterprise. The ideal candidate will be a great team player, accountable for achieving all business goals while delivering on operational execution for the ISL team. You'll leverage data and creative thinking to drive process improvements, while providing best-in-class customer experiences to our recruiting partners, business partners, and candidates. Effective communication and influencing skills, in addition to meticulous attention to detail, will ensure success in this role.

Responsibilities

• Provide recruiting support services in accordance with Capital One's recruiting support process, standards, and systems.
• Support Ad Hoc and Preset scheduling and management for the operation.
• Partner with recruiters to ensure flawless execution of the interviewing process while delivering on operational metrics and objectives.
• Manage confidential files and other privileged information in a professional manner.
• Prepare various reports and files for the administrative and reporting needs of the business.
• Build and maintain relationships with internal clients at all levels.
• Leverage appropriate communication channels that influence and achieve intended outcomes.
• Exhibit a high level of personal ownership, confidentiality, and flexibility.
• Ability to quickly and effectively adapt to change.
• Proven problem-solving, analytical, and decision-making skills.
• Ability to embrace new systems and process enhancements.
• Advanced Google suite skills.
• Willingness to work flexible hours due to varying needs within the recruiting organization.
• Handle escalated issues acting as a contact for customers requiring a higher level of expertise to resolve issues quickly.
• Help management identify and implement process improvement strategies that enhance the customer experience and/or operational efficiency.
• Proactively identify policies and procedures that require modification or review and align to current strategies.
• Ensure compliance with policies and procedures through monitoring and coaching.
• High degree of professionalism and integrity when interacting with all customer contacts.

Basic Qualifications

• High School Diploma, GED, or equivalent certification.
• Experience in Google suite.
• At least 1 year of experience in Customer Service.
• At least 1 year of experience in scheduling or at least 1 year of Human Resources experience.

Preferred Qualifications

• Associates degree.
• 1 year of Process management or Project management experience.

Salary Information

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

• McLean, VA: $62,500 - $71,300 for Principal HR Coordinator
• Richmond, VA: $56,800 - $64,800 for Principal HR Coordinator

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Additional Information

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada; any position posted in the United Kingdom is for Capital One Europe; and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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