Customer Support Representative

2 days ago

Ahmedabad, Gujarat, India GroundOps Pvt. Ltd. Full time ₹ 3,00,000 per year

Customer Support Associate (Fresher / 0–6 Months Experience)

job description below for your reference. You can also refer to the website.

Responsibilities

  • Handle inbound calls from customers in the US and UK (International Voice / Semi-Voice Process)
  • Learn and understand the products and services offered by the company
  • Assist customers by resolving queries and providing accurate information
  • Build and maintain good client relationships through professional communication
  • Coordinate with internal departments to ensure customer issues are resolved efficiently
  • Complete assigned customer tickets within timelines and ensure customer satisfaction
  • Document customer interactions on the portal and use tools like Word, PowerPoint, and Excel for basic reporting

Qualifications

  • Fresher or up to 6 months of relevant experience
  • Good communication skills—verbal and written
  • Basic computer knowledge and ability to learn new tools or software quickly
  • Ability to multitask, stay organized, and manage time effectively
  • Willingness to work in all the shifts as per client requirement
  • Graduate in any field (or pursuing final year, depending on company policy)

Perks & Benefits

  • Night shift allowance (Rs. 25/hour)
  • Transport allowance (applicable as per shift and distance)
  • Provident Fund
  • Training and skill development opportunities

Job Types: Full-time, Permanent

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Paid sick time
  • Provident Fund

Ability to commute/relocate:

  • Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • International Voice Process: 1 year (Required)

Location:

  • Ahmedabad, Gujarat (Required)

Shift availability:

  • Day Shift (Required)
  • Night Shift (Required)
  • Overnight Shift (Required)

Work Location: In person

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