Bpo Executive

6 days ago

Hyderabad, Telangana, India Axis Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  1. Data Entry & Management

  2. Enter, update, and maintain accurate information in databases or systems.

  3. Verify data for accuracy and completeness.

  4. Manage confidential data securely.

  5. Email & Chat Support

  6. Handle customer queries and complaints through email or chat.

  7. Provide product/service information.

  8. Resolve issues by coordinating with relevant departments.

  9. Ticketing & Issue Resolution

  10. Manage customer service tickets.

  11. Follow up on unresolved cases.

  12. Escalate complex issues as needed.

  13. Documentation & Reporting

  14. Prepare reports, logs, and documentation.

  15. Maintain accurate records of interactions and tasks.

  16. Provide daily/weekly updates to team leads or supervisors.

  17. Content Review & Moderation

  18. Review user-generated content for violations of policies.

  19. Approve, reject, or escalate flagged content.

  20. Research & Analysis

  21. Conduct internet-based research.

  22. Analyse data and compile findings.

  23. Support decision-making with insights.

  24. Quality Control

  25. Monitor work accuracy and consistency.

  26. Identify errors and suggest improvements.
  27. Follow standard operating procedures.

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