Bpo Executive
4 days ago
Role & responsibilities
Data Entry & Management
Enter, update, and maintain accurate information in databases or systems.
- Verify data for accuracy and completeness.
Manage confidential data securely.
Email & Chat Support
Handle customer queries and complaints through email or chat.
- Provide product/service information.
Resolve issues by coordinating with relevant departments.
Ticketing & Issue Resolution
Manage customer service tickets.
- Follow up on unresolved cases.
Escalate complex issues as needed.
Documentation & Reporting
Prepare reports, logs, and documentation.
- Maintain accurate records of interactions and tasks.
Provide daily/weekly updates to team leads or supervisors.
Content Review & Moderation
Review user-generated content for violations of policies.
Approve, reject, or escalate flagged content.
Research & Analysis
Conduct internet-based research.
- Analyse data and compile findings.
Support decision-making with insights.
Quality Control
Monitor work accuracy and consistency.
- Identify errors and suggest improvements.
- Follow standard operating procedures.
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