Technical Support Executive, 1–8 Years Bangalore Pune Hyderabad Rotational Shifts 7LPA,
1 week ago
Company Description
White Horse Manpower Consultancy P Ltd., established in 2007 and registered under the Company's Act 1956, is a dynamic consulting firm specializing in the BPO, KPO, LPO, and ITeS domains. Headquartered in Bangalore, the company serves as a preferred partner for numerous Fortune 500 clients in the BPO/BPM sector and is now expanding into the technology domain. With a focus on professional placement and talent acquisition, White Horse Manpower is committed to bridging the gap between talented individuals and outstanding career opportunities.
Role Description
This is a full-time, on-site role for a Technical Support Executive located in Hyderabad, with rotational shifts offered. The Technical Support Executive will address and resolve customers' technical issues, provide exceptional customer service, troubleshoot hardware or software problems, and deliver efficient technical solutions. The role also involves collaborating with cross-functional teams to ensure customer satisfaction and delivering timely support to maintain service quality.
Qualifications
- Strong Customer Support and Customer Service skills to ensure effective client interaction and resolution of their concerns
- Technical Support and Troubleshooting skills to identify, analyze, and solve technical issues efficiently
- Excellent Analytical Skills to assess problems and develop optimal solutions
- Strong communication and interpersonal skills for effective collaboration with team members and customers
- Flexibility to work in rotational shifts and handle varied support scenarios
- A bachelor's degree or equivalent experience in a related field is a plus
- Prior experience in technical or customer support roles within the BPO/ITeS industry is advantageous
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