International Voice Technical Support

2 days ago


Hyderabad, Telangana, India 74ddc58e-d4dc-4508-96fd-489bb225865c Full time ₹ 3,99,600 - ₹ 43,20,000 per year

Job Title: International Voice Technical Support | Work from Office | Hyderabad

Job Location: Hyderabad

Job Description:

We are hiring International Voice Technical Support Executives for a leading MNC in Hyderabad. The role involves providing voice-based technical assistance to international customers, resolving technical issues, and ensuring a high level of customer satisfaction.

Roles & Responsibilities:

Handle inbound/outbound calls for international customers and provide technical support.

Diagnose and troubleshoot technical issues related to products/services.

Manage and resolve customer queries within defined SLAs.

Log and document customer interactions in the internal system.

Maintain professional communication and deliver excellent customer service.

Eligibility Criteria:

Minimum 1 year of experience in International Voice Process Mandatory

Undergraduates with relevant experience are also eligible

Excellent English communication skills (verbal & written)

Willingness to work 5 days from office with rotational shifts and week-offs

Compensation & Benefits:

CTC: Up to 4.5 LPA

In-hand: 33,500

Transport: 2-way cab facility within 25 km radius

Employee benefits as per company norms

Work Mode & Shift:

Work from Office

Rotational Shifts (Night shift included)

Interview Rounds:

HR Screening

Versant

Operations Round

Contact Hr Greeshma



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