International Voice Process

12 hours ago

Hyderabad, Telangana, India f2a44d78-59b6-48f2-9661-4a9a7d0ea8e9 Full time ₹ 3,60,000 - ₹ 4,32,000 per year

Are you an experienced professional in an International Voice or UK Process?

Join our UK International Voice Process Team and grow your career with a dynamic, global support environment

Role Overview

As a Customer Support Specialist, you will be the first point of contact for UK-based customers delivering exceptional support through effective communication, empathy, and active listening.

Key Responsibilities

  • Handle inbound voice calls from UK customers.
  • Understand and resolve customer concerns efficiently.
  • Communicate clearly, confidently, and professionally at all times.
  • Maintain accurate records of all customer interactions in the CRM.
  • Meet and exceed quality and productivity standards.
  • Follow data protection and UK compliance guidelines.
  • Participate in ongoing training and performance coaching sessions.

Candidate Requirements

  • Experience: 0-3 years in International Voice Process (Mandatory)
  • Communication: Excellent verbal English with neutral or UK-accent clarity
  • Soft Skills: Strong communication, empathy, and active listening abilities
  • Technical Skills: Basic computer knowledge & CRM handling experience
  • Work Schedule: Comfortable with rotational / night shifts
  • Availability: Immediate joiners preferred

Role: Customer Support Specialist (UK Process Project)

Location: Hyderabad

Shifts: Rotational / Night Shifts

Immediate Joiners Preferred

Job Type: Full-time

Pay: ₹17, ₹30,000.00 per month

Work Location: In person

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