Technical Support Voice Process Fresher Graduates-Hyderabad-Day Shift-
7 hours ago
Technical Support Engineer/Trainee
Movate Technologies
We are hiring for Technical Voice Process role for English and Hindi.
Fresher Graduates we are looking for passed out)
Job Responsibilities
- Deliver high quality customer support via phone, email, chat and
- social media
- Assist customers in resolving technical issues
- Deliver First Call Resolution (FCR) by resolving customer issues
- during the first contact
- Maintain high customer satisfaction rate
- Assist customers with RMA activities
- Qualification:
- Graduate
Technical skills: Should have basic knowledge on Operating System (Windows & Mac)
- Should have basic knowledge on Mobile & Tablet Storage
- Basic knowledge on Wireless Networking and Troubleshooting
- Network related issues
- Excellent communication skills in English and Hindi
- Exceptional Probing Skills
- Should have Excellent English writing Skills
- Good Comprehension, Listening and Communication skills
Preferred candidate profile
- Experience: Fresher's
- Excellent communication skill is mandatory in English and Hindi
- Only Graduates can apply.
- Notice: Immediate
- Job Location: Hyderabad (WFO)
Perks and benefits:
Salary -- 2,12,000 LPA
Shift time
Day shift ( 9:00AM -6:00PM 5days working 2days week off )
Work Location
1st floor, Sohini Tech Park, Nanakramguda, Hyderabad
Interview Type : Virtual Interview.
Regards
HR Nikhil
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