BPO MIS Executive

4 days ago

Hyderabad, Telangana, India jobmate Full time

Key Responsibilities:

  • Prepare and update
    daily, weekly, and monthly MIS reports
    .
  • Collect and validate data from various BPO operational teams.
  • Create dashboards, charts, and performance reports.
  • Work extensively on
    Excel/Google Sheets
    for reporting.
  • Analyze process performance metrics (AHT, SLA, Attendance, Productivity, etc.).
  • Identify data gaps and ensure reporting accuracy.
  • Automate repetitive reports for improved efficiency.
  • Work closely with operations and quality teams.

equired Skills:

  • Strong knowledge of
    MS Excel
    (VLOOKUP, HLOOKUP, Pivot Tables, Conditional Formatting, Advanced Formulas).
  • Experience in
    BPO reporting
    or operations data management.
  • Good analytical, numerical, and problem-solving skills.
  • Ability to work with large datasets.
  • Good communication and coordination abilities.
  • Knowledge of Power BI / Tableau (added advantage).

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