Customer Service Representative only

1 week ago

Kandivali West Mumbai Maharashtra, India Nobtech Enterprise Full time

Job Title: Customer Support Representative – Insurance Follow-up, PV & Portal Handling

Location: Kandivali West

Department: Projects

Reports To: Senior Project Executive

Employment Type: Full-time

Job Summary:

We are looking for a proactive and detail-oriented Customer Support Representative to manage insurance-related follow-ups, PV (Physical Verification), and portal handling activities. The ideal candidate will have excellent communication skills, strong follow-up ability, and hands-on experience in handling customer queries through portals and digital platforms.

Key Responsibilities:

Handle customer calls, queries, and service requests promptly and professionally.

Follow up with insurance companies, customers, and internal teams regarding claim status, policy renewals, and related documentation.

Manage PV (Physical Verification) calls/activities to validate and confirm details with customers.

Operate and update company/customer portals for service requests, claims, and follow-ups.

Maintain accurate records of customer interactions and transactions in CRM/portals.

Coordinate with internal teams to resolve escalations and ensure customer satisfaction.

Generate daily/weekly MIS reports related to follow-ups, portal activity, and pending cases.

Educate customers on portal usage and provide necessary guidance.

Ensure adherence to company policies, compliance guidelines, and service standards.

Key Skills & Competencies:

Strong verbal and written communication (Marathi , hindi , odia)

Good knowledge of insurance processes (claims, renewals, follow-ups).

Experience in PV (physical verification) and customer interaction.

Familiarity with online portals/CRM systems.

Excellent follow-up, problem-solving, and coordination skills.

Basic computer knowledge (MS Office, email, data entry).

Ability to handle pressure and multitask.

Qualifications & Experience:

Graduate with relevant experience in insurance, customer support, or coordination.

1–3 years of experience in customer service, preferably in insurance or financial services.

Job Type: Permanent

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

  • Customer Service Representative

    1 week ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Hiring for Customer Service Representative Note; ONLY KANNADA LANGUAGE REQUIRED Minimum 6 month of experience requied in customer service Day shift upto 22k in hand Location_ Vashi **Job Types**: Full-time, Permanent Pay: ₹16,000.00 - ₹22,000.00 per month **Benefits**: - Provident Fund **Language**: - English (preferred) - Kannada...

  • Customer Service Representative

    5 days ago

    Kandivali, Mumbai, Maharashtra, India The Student Scoop Full time

    **Role Description** This is a full-time on-site role for a Customer Service Representative at The Student Scoop. As a Customer Service Representative, you will be responsible for the following: (i) Interaction with students and parents on a routine basis for providing exceptional customer support, ensuring customer satisfaction and positive customer...

  • Customer Service Representative

    3 days ago

    Malad, Mumbai, Maharashtra, India Accentuate Technologies Full time

    Problem resolutionCustomer service representatives help customers resolve issues and complaints. They may try to identify the root cause of a problem and provide a solution. - Product knowledgeCustomer service representatives need to have a good understanding of the company's products and services. They may use this knowledge to answer customer questions and...

  • Customer Service Representative

    2 weeks ago

    Andheri West, Mumbai, Maharashtra, India Symphony Tech Solutions & Consultancy Full time

    A Top IT hardware company based in Mumbai _Andheri West is looking for Customer Serivce Representative Location : Mumbai _Andheri West Years of experience: 2+ years Salary: 30K Culling together a clear, well-defined list of customer service representative tasks and responsibilities is the first step in creating a thorough job description for a customer...

  • Customer Service Representative

    2 weeks ago

    Mulund, Mumbai, Maharashtra, India Enrolsy Full time

    We're Hiring **Customer Services -Operations** for a FMCG Company **Requirements**: Gender: Only Female Qualifications: HSC / Any Graduate Location: Mulund West Experience: 2 - 3 yrs Experience in the Customer Services Domain Skill :Excellent interpersonal,written, and oral communication skills. Working Days : Monday - Saturday (Sunday Fixed...

  • Customer Service Representative

    5 days ago

    Kolkata, West Bengal, India HIRD SERVICES PVT. LTD. Full time

    Job Profile Customer Service Representative Work Status: Work From Office Educational Requirement: Undergraduate/Graduate Designation: Customer Support Executive Shifts: Australian shift/Rotational ShiftExperience: 1 yrs-2yrs in customer support Skill: Excellent communication skills. Notice period: Immediate joiners Only/ 15 Days. **Salary**: ₹2.00...

  • Customer Care Executive only

    1 week ago

    Kandivali West, Mumbai, Maharashtra, India Nobtech Enterprise Full time

    Job Title: Customer Support Representative – Insurance Follow-up, PV & Portal Handling(Knowledge of Marathi, English, and Odia languages will be highly preferred)Location: Kandivali WestDepartment: ProjectsReports To: Senior Project ExecutiveEmployment Type: Full-timeJob SummaryWe are looking for a proactive and detail-oriented Customer Support...

  • Customer Service Representative

    3 days ago

    Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    **Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...

  • Customer Service Representative

    5 days ago

    Mumbai, India GlobalWeSource Full time

    **Job Posting: Customer Service Representative (US Background Verification)** **Company: Hexaware Technologies** **About the Company**:Hexaware Technologies is a leading IT services and consulting company, providing end-to-end solutions to clients globally. We are currently seeking enthusiastic and dedicated individuals to join our Outbound Voice Process...

  • Customer Service Representative/ Kandivali West

    3 days ago

    Kandivali West, Mumbai, Maharashtra, India XON Solutions Full time

    We are looking **Female Customer Support Executive for Kandivali West, Mumbai.** **Exp**: 1+ yrs **Loc**: KANDIVALI CO- OP INDUSTRIAL ESTATE LIMITED, CHARKOP KANDIVALI WEST, MUMBAI - 400 067 **Sal**: upto 3 LPA **Immediate joiners with Good english communications (blended process).** **Skills & Requirements**: - 1+ years of experience working as a...