Customer Care Executive only

4 days ago

Kandivali West Mumbai Maharashtra, India Nobtech Enterprise Full time ₹ 3,00,000 per year

Job Title: Customer Support Representative – Insurance Follow-up, PV & Portal Handling

(Knowledge of Marathi, English, and Odia languages will be highly preferred)

Location: Kandivali West

Department: Projects

Reports To: Senior Project Executive

Employment Type: Full-time

Job Summary

We are looking for a proactive and detail-oriented Customer Support Representative to manage insurance-related follow-ups, PV (Physical Verification), and portal handling activities. The ideal candidate should possess strong communication and follow-up skills, with hands-on experience in managing customer queries through portals and digital platforms.

Key Responsibilities

  • Handle customer calls, queries, and service requests promptly and professionally.
  • Follow up with insurance companies, customers, and internal teams regarding claim status, policy renewals, and related documentation.
  • Manage PV (Physical Verification) calls and activities to validate customer details.
  • Operate and update company/customer portals for service requests, claims, and follow-ups.
  • Maintain accurate records of customer interactions and transactions in CRM/portals.
  • Coordinate with internal departments to resolve escalations and ensure customer satisfaction.
  • Generate daily/weekly MIS reports related to follow-ups, portal activity, and pending cases.
  • Educate customers on portal usage and provide necessary guidance.
  • Ensure adherence to company policies, compliance guidelines, and service standards.

Key Skills & Competencies

  • Strong verbal and written communication skills – proficiency in Hindi and English; knowledge of Marathi and Odia is a strong advantage.
  • Good understanding of insurance processes (claims, renewals, follow-ups).
  • Experience in PV (Physical Verification) and customer interaction.
  • Familiarity with online portals/CRM systems.
  • Strong follow-up, coordination, and problem-solving abilities.
  • Basic computer knowledge (MS Office, email, data entry).
  • Ability to handle pressure and multitask effectively.

Qualifications & Experience

  • Graduate with relevant experience in insurance, customer support, or coordination.
  • 1–3 years of experience in customer service, preferably in insurance or financial services.

bly in insurance or financial services.

Job Type: Permanent

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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