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Customer Service Representative

2 weeks ago

Andheri West Mumbai Maharashtra, India Symphony Tech Solutions & Consultancy Full time

A Top IT hardware company based in Mumbai _Andheri West is looking for Customer Serivce Representative

Location : Mumbai _Andheri West

Years of experience: 2+ years Salary: 30K

Culling together a clear, well-defined list of customer service representative tasks and responsibilities is the first step in creating a thorough job description for a customer service position. Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow.

**Tasks to include in a Customer Service Job Description**:

- Interact with customers to solve issues and questions about products, services, and policies
- Maintain a positive and friendly tone with customers at all times
- Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
- Establish new customer accounts and record account information, like phone numbers or addresses, on your digital platform
- Listen to customer complaints and try to identify the cause of their problem to your best ability
- Identify the appropriate response and strategy to solve customer issues as quickly as possible
- Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary
- Assist customers on placement of orders, refunds, or exchanges
- Ensure customer satisfaction and maintain professional customer support
- Place the customer at the center of the customer service experience
- Handle the responsibilities outlined in the customer service job description
- Exhibit the skills and qualities expected in a customer service representative position
- Address customer inquiries and concerns promptly and accurately