Customer Service Representative

14 hours ago

Andheri Mumbai Maharashtra, India Talentum network private limited Full time

**Job Title**:
Customer Service Representative

**Location**:
**Salary**:
₹30,000 - ₹35,000 per month

**Experience**:
2 - 6 years

**Job Type**:
Full-time
- Own the entire interaction with that customer and provide total resolution for their needs
- Work with other associates, product managers, and partners to gather information, resolve customer needs, and improve processes
- Investigate and resolve customer inquiries related to their orders or shipments
- Update systems and document all interactions with customers, associates, and partners
- Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries

**Responsibilities**:

- Duties & Requirements:

- Efficiently and professionally communicate with customers and assist them with their needs
- Excellent written communication and comprehension
- Skilled at consistently providing outstanding customer service and following through on responsibilities or promises made to customers
- Independent decision-making skills with the ability to handle and resolve complex issues
- Conversational, patient and confident demeanor with a positive attitude
- Ability to stay composed and objective with an angry customer, and de-escalate issues as needed
- Motivated to create and perpetuate a team environment in the workplace and among other associates
- Demonstrated ability to complete projects and assignments accurately in a fast-paced environment

**Requirements**:

- High school diploma or GED
- Experience in a performance-based or metric-driven environment

**Benefits**:

- transmission This is a combination Hybrid Mode 4 Days Work from office
- You must have full time availability
- Overtime might be required during the week or over the weekend
- When working from home you must have an internet connection with a minimum of 10 mbps to handle simultaneous voice and data
- Saturday & Sunday Fixed Week Off

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person

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