Customer Retention Executive

2 weeks ago


Ahmedabad, Gujarat, India SBFC Finance Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Roles and Responsibilities

  • Manage customer retention through effective communication, issue resolution, and process improvements.
  • Identify and resolve issues promptly to prevent churn and improve overall customer satisfaction.
  • Collaborate with internal teams to implement process improvements that enhance the overall customer experience.
  • Develop strong relationships with customers by understanding their needs and providing personalized support.
  • Analyze data to identify trends and areas for improvement in customer retention strategies.


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