Retention Liaison

4 days ago

Ahmedabad, Gujarat, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 60,00,000
Customer Retention Professional

As a proactive customer retention professional, you will play a pivotal role in managing customer interactions, driving subscription purchases, and resolving outstanding overages.

The successful candidate will be responsible for contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. This is an excellent opportunity to leverage your analytical skills to track performance metrics and improve processes.

Key Responsibilities:
  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on key metrics like conversions and account actions.
Required Skills and Qualifications:
  • Advanced knowledge of Microsoft Excel software.
  • Basic knowledge of Microsoft Word.
  • Analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem Solving ability.
  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems.
What We Offer:

We foster a progressive culture, creativity, and a flexible work environment. Diversity in all aspects is respected, and we prioritize integrity, experience, honesty, people, humanity, and passion for excellence.

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