Director / Senior Director - Transformation (Travel, Hospitality & Logistics

The Opportunity
The Sr. Director/Director – Transformation is vital to the organization's success. The role involves driving transformation initiatives across the Travel & Hospitality and Logistics sectors. This position is responsible for identifying emerging technologies through market research and designing AI-driven solutions tailored to client needs. By conducting technology and analytics assessments, the role ensures impactful business outcomes and strategic alignment. Collaboration is key, as the role works closely with cross-functional teams including pricing, IT development, and finance to deliver comprehensive transformation projects.

The Responsibilities & Duties

• Driving transformation initiatives across Travel & Hospitality and Logistics domains by identifying opportunities through market research and emerging technologies.
• Designing and presenting AI-based technology solutions to clients, supported by thorough technology and analytics assessments to determine business impact.
• Collaborating on consulting assignments to deliver customized transformation strategies aligned with client goals.
• Working cross-functionally with pricing, IT development, and finance teams to ensure successful project closure and alignment with financial objectives.
• Assisting the finance team in drafting proposals, including detailed CapEx and OpEx costing to support strategic decision-making.
• Driving the deployment of transformation solutions, ensuring seamless execution and alignment with client expectations.
• Preparing and presenting comprehensive technology solution proposals, including assessments and financial evaluations.
• Managing joint assignments with clients, facilitating smooth coordination across functions and stakeholders.
• Evaluating capital and operational expenditures to ensure financial soundness and alignment with business goals.

The Requirements

• 10+ years of experience in the BPO industry, with deep expertise in Travel & Hospitality transformation initiatives
• Exposure to Agentic AI and Next Best Action tools, with practical application in business contexts
• Strong financial acumen and consultative approach to solution design and delivery
• Proven track record of delivering measurable ROI through strategic transformation projects
• Hands-on experience in project management, particularly in deploying technology solutions
• Demonstrated ability to lead cross-functional teams and drive tech-enabled change
• Excellent interpersonal skills for effective collaboration across diverse teams and stakeholders
• Strong communication skills with the ability to present ideas clearly and influence decision-makers

The Leadership Competencies for Exceptional Potential Are…
Smart and Decisive with Data
The ability to identify patterns across situations that are not related and to identify fundamental or underlying issues in complex problems using data.

Transformational Leader – Empathy, E.I. & Resilience
Awareness and understanding of your strengths, limitations, values, how you best perform, and your ability to manage feelings, thoughts, and behaviors – lead to successful interactions and relationships.

Agile Mindset
Promote a culture of continuous feedback and improvement, allowing teams to react quickly to change, preventing issues by optimizing progress speed, and enabling teams to reroute as necessary based on the dynamic BPO cadence.

Adaptability
The ability to effectively adapt to various situations, individuals, or groups, understand and appreciate different and opposing perspectives, and adjust the approach as the requirements change.

Global Thinker
The ability to develop a broad, big-picture view of Teleperformance and its mission, considering threats, trends, opportunities, and stakeholder focus, links long-range vision to work daily.

Innovative and Creative
The ability to imagine something new and realize it.

Purposeful and Impactful
Be constantly aware of the reason for doing something, the significance of what you are doing, and the effect it will have.

A True Partner
The ultimate collaborator seeking to add value in every interaction, sensing joint accountability in all business scenarios

Authentic and Connected Leader
The ability to understand other people, hearing and understanding the expressed thoughts, feelings, and concerns of others, fosters a psychologically safe environment that will encourage professional and personal growth, leading to the development of future talent.

Infinite Learner
Forever curious to pursue the learning opportunities provided, discover their own, and constantly learn on the job.

Digitally Smart
Adapt rapidly to new technology when needed, including integrating and accepting new system tools, applications, and methods. Employ technology to optimize organizational and individual performance.