Digital Transformation Director

2 days ago

Gurgaon, Haryana, India WNS Global Services Pvt Ltd Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Director - Dgtl. Trnf.

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400 clients with the help of our 44,000 employees.

Job Description

· Delivering end-to-end contact center digital transformation projects for global clients· Managing consulting engagements and being accountable for committed Client outcomes· Building curated transformation solutions for prospective and existing clients· Market research across best-in class practices, contact center demands, evolving trends etc.· Participate in pre-sales activities for digital transformation– identify opportunity, pitch the right digital solution, solution building, business case creation etc.· Developing and creating collateral, new capabilities working closely with cross-function teams (internal and external)· Understand client digital transformation needs & consult/provide customized solutions, develop business case· Well versed with process diagnostics, due-diligence, blueprinting activities etc. and savvy with PowerPoint and Excel· Understand, propose and pitch the key levers/differentiators to new/existing customers for transformation journey· Participation in special / strategic digital transformation projects from time to time· Excel in developing strong client dialogue, at CXO levels- Experience in design thinking and re-imagining customer journeys, future operating model, best in-class practices- Experience in CX transformation opportunity identification, solutioning, comparative studies keeping in mind customer effort reduction, improve straight through processing- Exposure to contact center economics through improved channel containment, right channeling methodology etc

Qualifications

– AI and Tech consulting and implementation background, experience in Chatbots, AI components understanding and implementation experience, tech consulting experience, good to have Salesforce exposure, conducting client workshops and managing client, partner relationships regular DT profile.

Experience LevelExecutive Level

  • Digital Transformation Manager

    4 days ago

    Gurgaon, Haryana, India Mount Talent Consulting Pvt Ltd. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position: Senior Manager / Manager – Digital Transformation StrategyLocation:Gurgaon/Mumbai/Bangalore/Mumbai/Pune/HyderabadExperience7–15 years of experience in large-scale consulting and team management, either in a consulting firm or within a firm's internal strategy/transformation function5+ years leading or participating in significant digital...

  • Digital Marketing Director

    4 days ago

    Gurgaon, Haryana, India Pixo Labs Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company DescriptionPixo Labs enables brands to gain visibility in the age of AI search. We blend SEO, AIO (AI Optimization), and GEO (Generative Engine Optimization) with pricing intelligence and AI-driven marketing. Our mission is to help your brand show up and convert in AI Overviews, generative engines, and search results. We offer AI-SEO-GEO Audits,...

  • Digital Transformation Consultant

    2 days ago

    Gurgaon, Haryana, India WNS Global Services Pvt Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Consultant - Dgtl. Trnf. Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel,...

  • Finance Director

    2 weeks ago

    Gurgaon, Haryana, India WNS Global Services Pvt Ltd Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Director - Finance-(RTR SME)-REF82903L-F&A Solutions Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable...

  • Vice President, Lean Digital Transformation

    2 days ago

    Gurgaon, Haryana, India Three Across Full time ₹ 1,50,00,000 - ₹ 2,50,00,000 per year

    Job Title: VP, Lean Digital TransformationLocation: Noida/ Gurugram/ HyderabadFunction: Digital TransformationExperience: 15+ YearsAbout the Role:The Lean Digital Transformation (LDT) team is the strategic engine driving innovation and value creation across our operations and client engagements. This role is a high-impact, high-visibility leadership position...

  • Director Digital

    2 weeks ago

    Gurgaon, Haryana, India Mindshare Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Overview Of JobA digital media professional, handling cutting edge, exciting brands across sectors/categoriesWe are looking for Director Digital who will be managing the client relationship and help drive digital agenda for the respective clientsWould deliver integrated digital solutions to fulfil clients digital objectives- Reporting of the role This role...

  • Manager, Lean Digital Transformation

    1 week ago

    Gurgaon, Haryana, India Genpact Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Inviting applications for the role ofManager, Lean Digital Transformation (LDT)We are seeking an experienced, skilled, and dynamic professional to join our LDT team. This role is a unique blend ofbusiness analysis, internal communications, and change management—ideal for someone who can translatecomplex data and digital concepts (Lean, AI, Gen AI, Agentic...

  • Digital Transformation Manager Senior

    2 weeks ago

    Gurgaon, Haryana, India FIS Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Position Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :Bachelor's DegreeTravel Percentage :0%Digital Transformation Manager - SeniorAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and...

  • HR Digital Transformation

    1 week ago

    Gurgaon, Haryana, India Maruti Suzuki Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job SummaryWe are seeking a dynamic and experienced HR Digital Transformation Manager to lead and manage SAP SuccessFactors modules including Employee Central (EC), Learning, Performance & Goals (PMGM), Succession Planning, Workflows, and Analytics. The ideal candidate should also be capable of managing non-SAP HR applications, ensuring seamless integration,...

  • Senior Director HR

    6 days ago

    Gurgaon, Haryana, India FDM Digital Solutions Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Job Profile: Senior Director- HRLocation: GurgaonYears of Experience: 10+ yearsAbout Fairdeal.MarketFairdeal.Market is a rapidly growing B2B quick commerce company offering a wide range of products with delivery times as short as 20 minutes. Our mission is to ensure that every shopping bag worldwide can be filled efficiently and sustainably.Role OverviewAs...