Team Lead
4 days ago
Roles and Responsibilities
- Manage a team of customer support agents through chat process, ensuring timely resolution of customer queries and issues.
- Monitor and analyze key performance indicators (KPIs) such as CSAT, SLA, attrition, shrinkage, and floor management to optimize team performance.
- Provide coaching and training to team members to improve their skills and knowledge in chat support processes.
- Ensure compliance with company policies, procedures, and regulatory requirements related to customer service.
- Collaborate with other teams to resolve complex customer issues that require escalation.
Desired Candidate Profile
- 6-10 years of experience in Banking/BPO industry with expertise in Chat Process & Team Handling.
- Strong understanding of KPIs like CSAT, SLA, Attrition, Shrinkage etc. .
- Excellent communication skills for effective floor management and team coaching.
- Experience in Data analytics, working with mid data volumes
- Ability to multi-task, prioritize, manage time effectively and think outside the box
- Willing to work Nights and Weekends on a rotating shift basis
-
Copy Lead
7 days ago
Mumbai, Maharashtra, India Team Pumpkin Full time ₹ 5,00,000 - ₹ 12,00,000 per yearAbout Us:Team Pumpkin is a vibrant and forward-thinking marketing agency committed to producing compelling and effective campaigns. We are looking for a talented and strategic Copy Lead to join our creative team. This is an opportunity to work in a dynamic environment where your words will shape the voice of leading brands.Role & Responsibilities:As the Copy...
-
Copy Lead
2 weeks ago
Mumbai, Maharashtra, India, Maharashtra Team Pumpkin Full timeAbout Us:Team Pumpkin is a vibrant and forward-thinking marketing agency committed to producing compelling and effective campaigns. We are looking for a talented and strategic Copy Lead to join our creative team. This is an opportunity to work in a dynamic environment where your words will shape the voice of leading brands.Role & Responsibilities:As the Copy...
-
Lead - Account Management
7 days ago
Mumbai, Maharashtra, India Team Pumpkin Full time ₹ 15,00,000 - ₹ 25,00,000 per yearROLE OVERVIEWAs the Lead – Account Management, you will be the strategic driver behind key client relationships, overseeing Account Managers and ensuring exceptional service delivery. This role demands strong leadership, client-handling expertise, and a proactive mindset to foster business growth. You will serve as the bridge between clients and internal...
-
Team Lead, Team lead
2 weeks ago
Mumbai, Maharashtra, India Amazon Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a...
-
Team Lead
1 week ago
Mumbai, Maharashtra, India Global IT Solutions Full time ₹ 4,20,000 per yearCompany DescriptionWe are hiring for the post of Team Lead for an Indian multinational technology company that provides IT services, consulting, and business process services. It is a leader in the Indian IT market and is one of the six leading Big Tech companies in India. Minimum of 2-3 years of relevant experience as Team Lead is required.Role...
-
Team Lead
3 days ago
Mumbai, Maharashtra, India The Hiring Company Full time ₹ 2,50,000 - ₹ 3,50,000 per yearJob Title: Team LeadLocations: Goregaon, Malad, Kandivali (1 Team Lead for each location)Salary: Up to ₹25,000 per monthAbout the Role: We are looking for dynamic Team Leads to supervise and coordinate field teams for a government survey project in Mumbai.Each Team Lead will be responsible for managing surveyors in their respective location, ensuring...
-
Team Lead
2 days ago
Mumbai, Maharashtra, India Indian School Of Business Management Full timeTeam Lead Distance Learning Program (DLP)We are setting up a new Distance Learning Program (DLP) department aimed at collaborating with leading institutes to promote and sell their online and distance education courses.The Team Lead will be responsible for managing a team of DLP Counselors and ensuring achievement of departmental sales and admission...
-
Team Lead
3 days ago
Mumbai, Maharashtra, India Tenb Fintech Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Title: Assistant Manager Outbound SalesLocation: MumbaiFunction: Sales & Business OperationsExperience: 6 -12 yearsRole Overview :We are looking for a high-performing Assistant Manager from a outbound contact center space to lead a large tele-sales team focused on driving business results through outbound calling efforts. The ideal candidate brings deep...
-
Team Lead
4 days ago
Mumbai, Maharashtra, India RECEX Pvt. Ltd. Full time ₹ 15,00,000 - ₹ 25,00,000 per yearRole Overview: We are seeking a dynamic and results-oriented Inside Sales Team Leader to lead our high-energy domestic sales team. This individual will be a key driver of our primary revenue engine, responsible for guiding a team of Inside Sales Executives who engage with high-intent leads, convert prospects, and maximize customer lifetime value. You will...
-
Team Lead
1 week ago
Mumbai, Maharashtra, India Karkhana Full time ₹ 20,00,000 - ₹ 25,00,000 per yearWe are looking for an entrepreneurial and outcome-oriented team leader for ourElectronics Business Unit. This is a high-impact role responsible for scaling our EMS operations, leading business development teams, and driving growth across new and existing customer segments. The ideal candidate will have a strong understanding of the EMS value chain,...