Support Analyst

5 days ago


Navi Mumbai, Maharashtra, India Kiya Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Dear Candidates,

We are hiring for Support Analyst

Skills- Linux/Unix, SQL, Windows

Exp- 5+ years

Location- Mumbai

JD

Direct Responsibilities

  • Candidate must work as level 1/2 and be an escalation point for others in the team to bring technical and product issues to resolve.
  • Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.
  • Responsible for resolving support issue by using his technical expertise and flexible enough to look for solutions that may be out of the box.
  • Handling ITIL Methodologies like Change, Incident, Problem, and Service Management
  • Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.
  • Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required
  • Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work
  • Analyzing/documenting problems, recommending solutions, & initiating corrective action

Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.

Contributing Responsibilities

Technical & Behavioral Competencies

UNIX :

  • Knowledge on Operating System
  • Knowledge on shell scripting

Scheduler & Monitoring Tools:

  • Knowledge on Schedulers, Crontab, Autosys
  • Knowledge on Geneos Tool , Dynatrace

Scripting:

  • Knowledge on Dos and Shell scripting

WebLogic:

  • Knowledge on MQ and JMS

Databases:

  • Knowledge on SQL Queries
  • Knowledge on Troubleshooting

Behavioral Competencies :

  • Good verbal and written communication skills
  • Good analytical and problem solving skills
  • Enthusiastic to work in challenging environment
  • Ability to communicate with client & users

Interested candidates share resume on


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