Technical Support Specialist

Technical Support Specialist

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You'll Do on a Typical Day :

You will be providing end user support in Amex GBT's Global technology environment, including but not limited to desktop support, network administration, and telephony. Technical Support Specialist accomplishes this by offering incident solutions in a timely manner or escalating to the appropriate Information Technology Team.

• Provide end user support to all Amex GBT users.

• Provide 24 hour support for critical requests.

• Provide incident management for technology issues.

• Prioritization of mission critical incidents over non-mission critical incidents.

• Escalate to appropriate Information Technology team when necessary.

• Ensure incidents are resolved in a timely manner.

• Support computer hardware/software to Amex GBT users.

• Provide vendor escalation for Amex GBT end users.

What We're Looking For :

• Graduate with 4 years of experience working in an enterprise desktop support environment with software and hardware

• technical issues

• Excellent interpersonal and customer service skills

• Bachelor's degree in information systems or a related field. Combination of 2 year degree in information systems and desktop support work experience also a consideration.

• ServiceNow ticket system experience

• Hardware/ Software troubleshooting and repair skills on:

  • PC's

  • Laptops

  • MAC's

  • Tablets

  • Mobile phones

  • Printers

• Strong knowledge of Windows Operating systems, Office Suites, VPN, Active Directory and Exchange.

• Strong knowledge of systems and applications including, SEE, SEP, Agresso, Bomgar.

• Understanding and experience with travel related/reservation systems such as Sabre, Apollo and Galileo.

• Strong understanding of Cisco telephony system, VOIP, BES and general networking practices desired.

• Requires excellent judgment and outstanding customer service abilities to service end users.

• Self-motivated and the ability to function with minimal instruction.

• Strong interpersonal skills required to have clear and precise communication with end users during the incident management process.

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for