
Technical Support Specialist
13 hours ago
Technical Support Specialist
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
What You'll Do on a Typical Day :
You will be providing end user support in Amex GBT's Global technology environment, including but not limited to desktop support, network administration, and telephony. Technical Support Specialist accomplishes this by offering incident solutions in a timely manner or escalating to the appropriate Information Technology Team.
-
Provide end user support to all Amex GBT users.
-
Provide 24 hour support for critical requests.
-
Provide incident management for technology issues.
-
Prioritization of mission critical incidents over non-mission critical incidents.
-
Escalate to appropriate Information Technology team when necessary.
-
Ensure incidents are resolved in a timely manner.
-
Support computer hardware/software to Amex GBT users.
-
Provide vendor escalation for Amex GBT end users.
What We're Looking For :
-
Graduate with 4 years of experience working in an enterprise desktop support environment with software and hardware
-
technical issues
-
Excellent interpersonal and customer service skills
-
Bachelor's degree in information systems or a related field. Combination of 2 year degree in information systems and desktop support work experience also a consideration.
-
ServiceNow ticket system experience
-
Hardware/ Software troubleshooting and repair skills on:
-
PC's
-
Laptops
-
MAC's
-
Tablets
-
Mobile phones
-
Printers
-
-
Strong knowledge of Windows Operating systems, Office Suites, VPN, Active Directory and Exchange.
-
Strong knowledge of systems and applications including, SEE, SEP, Agresso, Bomgar.
-
Understanding and experience with travel related/reservation systems such as Sabre, Apollo and Galileo.
-
Strong understanding of Cisco telephony system, VOIP, BES and general networking practices desired.
-
Requires excellent judgment and outstanding customer service abilities to service end users.
-
Self-motivated and the ability to function with minimal instruction.
-
Strong interpersonal skills required to have clear and precise communication with end users during the incident management process.
Location
Gurgaon, IndiaThe #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
-
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
-
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
-
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
-
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
-
And much more
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for
Experience LevelMid Level-
Technical Support Specialist
2 days ago
Gurgaon, Haryana, India SHL Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob DescriptionFind purpose in each day while contributing to a workplace revolution SHL, People Science. People Answers.Would you like to provide technical support to SHL customers and candidates to the largest businesses globally utilizing the SHL's extensive suite of Assessments, Platforms? If so, perhaps you would like to develop your experience within a...
-
Customer Support Specialist
2 days ago
Gurgaon, Haryana, India Piezel LLC Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionPiezel LLC is a trusted customer support solutions provider with over 15 years of experience delivering high-quality inbound and outbound call services. We specialize in helping businesses strengthen customer relationships, increase satisfaction, and drive growth through professional, personalized communication. Our experienced team...
-
Customer Support Specialist
6 days ago
Gurgaon, Haryana, India Cloutflow Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionWe at Cloutflow are building Influencer Marketing 2.0. Driven by a singular purpose to power Influencer Marketing with data, our platform allows you to track and analyze key metrics, target the right audience, and optimize your influencer partnerships for maximum ROI.Role DescriptionThis is an on-site, full-time role for a Customer Support...
-
Customer Support Specialist
2 weeks ago
Gurgaon, Haryana, India VLCC Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionFor over 33 years, VLCC has been redefining beauty and wellness with science-backed solutions. Our extensive range of services and products are designed to meet your unique needs and are supported by a team of skilled professionals. With a commitment to innovative and expert care, we empower individuals to unlock their true beauty and...
-
IT Support Specialist
2 days ago
Gurgaon, Haryana, India MachineStation Full time ₹ 4,00,000 - ₹ 6,50,000 per yearIT Support SpecialistCompany: MachineStationLocation: Gurgaon / Delhi NCRExperience: 5+ yearsDepartment: IT & Digital TransformationWe are seeking a skilled Senior IT Support Specialist with strong expertise in cloud platforms (Azure AD, AWS, O365, VMware) and end-user support across Windows/Mac environments. The candidate will be responsible for ensuring...
-
Support & Solutions Specialist
4 days ago
Gurgaon, Haryana, India Leader Document Processing Full time ₹ 5,00,000 - ₹ 15,00,000 per yearProfile Summary:The Support & Solutions Specialist is a proactive and detail-oriented professional who thrives in a fast-paced, growth-oriented environment. This role requires strong critical thinking and analytical skills to effectively troubleshoot issues, evaluate processes, and implement thoughtful solutions. The Specialist will be responsible for...
-
Technical Support Manager
6 days ago
Gurgaon, Haryana, India Rackspace Full time ₹ 20,00,000 - ₹ 25,00,000 per yearAbout the Role Technical Support Manager with a strong background in Rubrik technologies to lead a high-performing team delivering FANATICAL support. This role requires a proven leader who can mentor, motivate, and strategically guide a Rubrik-focused support team, while driving process improvements and customer success globally. The manager will act as a...
-
Technical Support Manager
6 days ago
Gurgaon, Haryana, India Rackspace Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAbout the RoleTechnical Support Manager with a strong background in Rubrik technologies to lead a high-performing team delivering FANATICAL support. This role requires a proven leader who can mentor, motivate, and strategically guide a Rubrik-focused support team, while driving process improvements and customer success globally. The manager will act as a...
-
Customer Support Specialist
6 days ago
Gurgaon, Haryana, India Hindrishi Ayurveda Full time ₹ 2,50,000 - ₹ 3,00,000 per yearIMMEDIATE JOINERS PreferredRole DescriptionThis is a full-time, on-site role for a Telesales Specialist in Gurugram. The Telesales Specialist will be responsible for engaging with potential customers over the phone to promote and Sell/ Confirm Orders for our Ayurvedic products. Daily tasks include understanding customer needs, providing product information,...
-
Technical Support
1 week ago
Gurgaon, Haryana, India Sineng Electric Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany DescriptionSineng Electric is a global leader in supplying a comprehensive portfolio of PV inverters, energy storage inverters, and power quality products. Through the establishment of four R&D centers and leveraging high-quality resources, Sineng is committed to technological innovation, making reliable and sustainable energy accessible to more...