Technical Support Specialist

2 days ago

Gurgaon, Haryana, India SHL Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description
Find purpose in each day while contributing to a workplace revolution SHL, People Science. People Answers.
Would you like to provide technical support to SHL customers and candidates to the largest businesses globally utilizing the SHL's extensive suite of Assessments, Platforms? If so, perhaps you would like to develop your experience within a world renowned, fast-growing HR SaaS organization as a Technical Support Specialist?   SHL works with some of the world's most prestigious companies who believe us to revolutionize their workplaces and help them to thrive.

A great benefits package is offered in a culture where career development, with ongoing manager guidance, collaboration, flexibility, diversity, and inclusivity are all intrinsic to our culture.  There is a huge investment in SHL currently so there's no better time to become a part of something transformational.

AMS Shift - 7PM to 4AM
What you will be doing:

  • Provide effective technical assistance regarding emails, chat, and occasional inbound calls in accordance with departmental SLAs and to the agreed quality standards .
  • Maintain communications to Customers and Candidates throughout the investigation and resolution of technical issues.
  • Assist SHL Technology teams in the testing of online products.
  • Maintain integrated customers and suppliers and know the different technologies that exist.

What we are looking for from you:
Essential

  • Customer Service
  • Organisational and time management
  • Microsoft Office
  • Written and Communication Skills

Desirable

  • Business level English language
  • Open to work in rotational shifts
  • Customer Relationship Management Experience

Get in touch:

Find out how this one-off opportunity can help you to achieve your career goals by making an application to our knowledgeable Talent Acquisition team. Choose a new path with SHL.

CareersAtSHL

About Us

  • We unlock the possibilities of businesses through the power of people, science and technology.
  • We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.
  • When you inspire and transform people's lives, you will experience the greatest business outcomes possible. SHL's products insights, experiences, and services can help achieve growth at scale.

What SHL Can Offer You
Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL's business and culture (find out more about DEI and accessibility at SHL )

  • Employee benefits package that takes care of you and your family.
  • Support, coaching, and on-the-job development to achieve career success
  • A fun and flexible workplace where you'll be inspired to do your best work (find out more LifeAtSHL )
  • The ability to transform workplaces around the world for others.

SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.

  • Customer Support Specialist

    2 days ago

    Gurgaon, Haryana, India Piezel LLC Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionPiezel LLC is a trusted customer support solutions provider with over 15 years of experience delivering high-quality inbound and outbound call services. We specialize in helping businesses strengthen customer relationships, increase satisfaction, and drive growth through professional, personalized communication. Our experienced team...

  • Customer Support Specialist

    5 days ago

    Gurgaon, Haryana, India Cloutflow Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe at Cloutflow are building Influencer Marketing 2.0. Driven by a singular purpose to power Influencer Marketing with data, our platform allows you to track and analyze key metrics, target the right audience, and optimize your influencer partnerships for maximum ROI.Role DescriptionThis is an on-site, full-time role for a Customer Support...

  • Customer Support Specialist

    2 weeks ago

    Gurgaon, Haryana, India VLCC Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionFor over 33 years, VLCC has been redefining beauty and wellness with science-backed solutions. Our extensive range of services and products are designed to meet your unique needs and are supported by a team of skilled professionals. With a commitment to innovative and expert care, we empower individuals to unlock their true beauty and...

  • IT Support Specialist

    1 day ago

    Gurgaon, Haryana, India MachineStation Full time ₹ 4,00,000 - ₹ 6,50,000 per year

    IT Support SpecialistCompany: MachineStationLocation: Gurgaon / Delhi NCRExperience: 5+ yearsDepartment: IT & Digital TransformationWe are seeking a skilled Senior IT Support Specialist with strong expertise in cloud platforms (Azure AD, AWS, O365, VMware) and end-user support across Windows/Mac environments. The candidate will be responsible for ensuring...

  • Support & Solutions Specialist

    4 days ago

    Gurgaon, Haryana, India Leader Document Processing Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Profile Summary:The Support & Solutions Specialist is a proactive and detail-oriented professional who thrives in a fast-paced, growth-oriented environment. This role requires strong critical thinking and analytical skills to effectively troubleshoot issues, evaluate processes, and implement thoughtful solutions. The Specialist will be responsible for...

  • Technical Support Manager

    5 days ago

    Gurgaon, Haryana, India Rackspace Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About the Role Technical Support Manager with a strong background in Rubrik technologies to lead a high-performing team delivering FANATICAL support. This role requires a proven leader who can mentor, motivate, and strategically guide a Rubrik-focused support team, while driving process improvements and customer success globally. The manager will act as a...

  • Technical Support Manager

    6 days ago

    Gurgaon, Haryana, India Rackspace Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the RoleTechnical Support Manager with a strong background in Rubrik technologies to lead a high-performing team delivering FANATICAL support. This role requires a proven leader who can mentor, motivate, and strategically guide a Rubrik-focused support team, while driving process improvements and customer success globally. The manager will act as a...

  • Customer Support Specialist

    5 days ago

    Gurgaon, Haryana, India Hindrishi Ayurveda Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    IMMEDIATE JOINERS PreferredRole DescriptionThis is a full-time, on-site role for a Telesales Specialist in Gurugram. The Telesales Specialist will be responsible for engaging with potential customers over the phone to promote and Sell/ Confirm Orders for our Ayurvedic products. Daily tasks include understanding customer needs, providing product information,...

  • Technical Support

    7 days ago

    Gurgaon, Haryana, India Sineng Electric Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionSineng Electric is a global leader in supplying a comprehensive portfolio of PV inverters, energy storage inverters, and power quality products. Through the establishment of four R&D centers and leveraging high-quality resources, Sineng is committed to technological innovation, making reliable and sustainable energy accessible to more...

  • Technical Support

    4 days ago

    Gurgaon, Haryana, India Thotnr Consulting Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    About the Role:We are looking for a skilled and customer-focused Technical Support Executive with a minimum of 2 years of experience in software technical support. The ideal candidate should have hands-on experience in MySQL and the ability to analyze and interpret data from dashboards to identify and resolve issues effectively.Key Responsibilities:Provide...