Technical Specialist

Job Description

Title Technical Specialist - Site Reliability Engineer

Department      ISS Production Services

Location Gurgaon & Bangalore

Level Application Support - 4

We're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our [insert name of team/ business area] team and feel like you're part of something bigger.

About your team

The Technology function within the COO department provides IT services to the Fidelity International business globally. These include the development and support of business applications that underpin our revenue, operational, compliance, finance and customer service functions.  The broader organisation incorporates Infrastructure services that the firm relies on to operate on a day to day basis including data centre, networks, proximity services, security, voice, incident management and remediation.

Investment Management Global Production Services provides technology support services for Fidelity International's investment management divisions.  We support traders, fund managers, research analysts and investment operations staff in all international locations, including Canada, London, Hong Kong and Tokyo.

About your role

We are seeking a talented Site Reliability Engineer (SRE) to join our Technology team supporting critical applications within the ISS Production Services. This role blends traditional software engineering practices with reliability-focused operations, aiming to enhance the scalability, availability, and performance of client- and market-facing applications.

The SRE will work directly with application development, architecture, DevOps, and business teams to ensure systems are designed and maintained with reliability and performance in mind, while meeting the demanding requirements of financial services operations.

About you

• Define and manage SLOs, SLIs, and error budgets aligned with business goals.
• Influence design of systems across portfolios for high scalability, reliability and resilience.
• Identify and resolve performance bottlenecks in latency-sensitive applications.
• Act as an escalation point for production issues in client reporting systems.
• Conduct real-time incident troubleshooting, root cause analysis, and postmortems.
• Collaborate with product and operations teams to address reliability risks.
• Implement observability tools (metrics, logging, tracing) for actionable insights.
• Automate deployment, monitoring, and incident response using tools like Ansible, Terraform, Python etc.
• Translate financial domain requirements into technical reliability strategies.
• Apply knowledge of trading workflows, portfolio analytics, and regulatory reporting to prioritise engineering efforts.

Technical Skills & Experience

• Strong programming/scripting skills (Python, Shell) focused on automation.
• Deep understanding of distributed systems and microservices architecture.
• Experience in supporting mission-critical applications in regulated environments.
• Familiarity with event-driven systems, Oracle databases, and cloud-native platforms.
• Hands-on experience with AWS and Kubernetes for infrastructure management.
• Proficiency with monitoring tools such as ELK stack and New Relic.
• Experience in CI/CD pipeline support and management.
• Understanding of observability principles and OpenTelemetry.
• Knowledge of ITIL practices and support processes.
• Strong collaboration, communication, and problem-solving skills.
• Experience with Power Platform tools (Power BI, Power Automate, Power Apps) to enhance operational workflows and reporting is an added advantage.

Feel rewarded

For starters, we'll offer you a comprehensive benefits package. We'll value your wellbeing and support your development. And we'll be as flexible as we can about where and when you work – finding a balance that works for all of us. It's all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit

For more about our work, our approach to dynamic working and how you could build your future here, visit