Technical Specialist

Job Description

Title Technical Specialist - Site Reliability Engineer

Department      ISS Technology

Location Bangalore or Gurgaon

Reports To       Senior Technical Consultant

Level 4

Intro

We're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you're part of something bigger.

About your team

The ISS Distribution business comprises of Fidelity's Institutional Business Units in the UK, EMEA and Asia Pac and is a strategic area targeted for growth over the coming years. The Technology Department has been acting as the key enablers for the business in achieving their goals. The Institutional portfolio of projects will include a large collection of strategic initiatives as well as tactical ones to support day-to-day operations and strengthen the technical environment.

Primary technologies used in these applications are: Java/J2EE, AWS, Snowflake, SpringMVC, React, Layer-7

About your role

We are seeking a talented Site Reliability Engineer (SRE) to join our Technology team supporting critical applications within the ISS Production Services. This role blends traditional software engineering practices with reliability-focused operations, aiming to enhance the scalability, availability, and performance of client- and market-facing applications.

The SRE will work directly with application development, architecture, DevOps, and business teams to ensure systems are designed and maintained with reliability and performance in mind, while meeting the demanding requirements of financial services operations.

About you

Key Responsibilities

1. Reliability & Performance Engineering

• Partner with development teams to define SLOs, SLIs, and error budgets that align with business needs.
• Influence the design and architecture of systems to ensure high availability, resilience, and scalability across trading, portfolio management, compliance, and research platforms.
• Proactively identify bottlenecks and implement performance improvements for latency-sensitive applications.

2. Application Support & Incident Management

• Serve as an escalation point for production issues affecting business-critical client reporting applications.
• Perform real-time troubleshooting and root cause analysis during incidents, followed by detailed postmortems and action items.
• Collaborate with product and operations teams to prioritize and remediate reliability risks.

3. Observability & Automation

• Implement and evolve observability stacks (metrics, logging, tracing) to provide actionable insights into application health and user experience.
• Automate manual processes for deployment, monitoring, and incident remediation using scripting and configuration management tools (e.g., Ansible, Terraform, Python).

4. Business Context & Domain Alignment

• Apply understanding of trading workflows, portfolio analytics, risk management, and regulatory reporting to prioritize engineering efforts.
• Translate domain-specific requirements into technical reliability strategies for applications handling large volumes of financial data.

Experience and Qualifications Required

We are seeking a motivated and skilled SRE with 3-4 years of experience to join our team. The ideal candidate should have hands-on experience automation, monitoring, and good knowledge of Containerization concepts.

• Strong programming/scripting background (e.g., Python, Go, Shell) with a focus on automation and tooling.
• Deep understanding of distributed systems and modern application architectures (microservices, containers, service mesh).
• Experience supporting mission-critical applications in a highly regulated financial services environment.
• Familiarity with event-driven systems, message queues (e.g., Kafka), databases (Oracle), and cloud-native platforms.
• Knowledge of financial services processes such as trade lifecycle, NAV calculations, order management, and market data integration is highly desirable.

Essential Skills:

• 2+ years of hands-on experience with cloud platforms (e.g., AWS, GCP, Azure) and infrastructure as code practices.
• Knowledge of ITIL practices, support experience
• Good knowledge in Oracle database concepts, SQL statements (DML/DDL), stored procedures & Functions
• Strong collaboration and communication skills, with an ability to influence development teams and business stakeholders.
• Experience in python and Shell Scripting
• Understanding container orchestration principles (Kubernetes), and infrastructure-as-code tools
• Exepience in using monitoring tools like ELK, New Relic
• Experience of GitHub/Bitbucket as source control tool and build tools like Jenkins, UrbanDeploy
• Proven ability to work well under pressure and in a team environment
• Self-motivated, flexible, responsible, and a penchant for quality
• Ability to work closely with cross-functional teams.
• Ability to prioritise own activities, work under hard deadlines.

Desirable Skills

• Good analytical, problem-solving and documentation skills.
• Calm approach when under pressure
• Solid organisational skills
• A real desire to do things the right way whilst remaining delivery focused
• Innovative and enthusiastic about technology and using it appropriately to solve problems
• Good interpersonal skills, confidence, and ability to interact professionally with people at all levels.
• Proficient oral and written skills
• Experience in supporting and managing CI/CD pipelines.
• Familiarity in Data Warehousing concepts

Feel rewarded

For starters, we'll offer you a comprehensive benefits package. We'll value your wellbeing and support your development. And we'll be as flexible as we can about where and when you work – finding a balance that works for all of us. It's all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit

For more about our work, our approach to dynamic working and how you could build your future here, visit