Customer Service CRE

3 days ago


Mumbai, Maharashtra, India 1point1 Full time ₹ 4,00,000 - ₹ 6,00,000 per year
Job Description Description

We are looking for a motivated and enthusiastic Customer Service Representative (CRE) to join our team in India. This role involves providing exceptional customer support, resolving issues, and ensuring customer satisfaction.

Responsibilities
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Resolve customer issues and complaints efficiently and effectively.
  • Maintain a high level of customer satisfaction by providing exceptional service.
  • Document and track customer interactions and feedback in the CRM system.
  • Collaborate with team members and other departments to ensure customer needs are met.
  • Assist in training new customer service representatives as needed.
Skills and Qualifications
  • Excellent verbal and written communication skills in English and Hindi.
  • Strong problem-solving skills and the ability to think critically under pressure.
  • Proficient in using customer service software and CRM systems.
  • Ability to handle difficult customers with empathy and professionalism.
  • Basic understanding of customer service principles and practices.
  • Good interpersonal skills and ability to work effectively in a team environment.


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