Client Relationship Executive

1 week ago

Mumbai, Maharashtra, India Kazam EV Tech Private Limited Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job Title: Customer Relationship Executive (CRE - Field Sales)

Location: Maharashtra - Mumbai

Industry: EV Charging / Mobility Solutions

Employment Type: Full-time

Role Overview:

We are seeking energetic and execution-oriented Customer Relationship Executives (CREs) to support our dealer network across India. As frontline representatives of Kazam, CREs will play a vital role in ensuring seamless operations, timely installations, and strong relationship management at the ground level. This role demands high accountability, proactive communication, and a customer-first mindset.

About Kazam:

Kazam is a leading provider of EV charging infrastructure and software solutions in India. We partner with OEMs, dealers, fleet operators, and end-users to enable the seamless adoption of electric mobility across the country. With a growing network of smart chargers, intuitive platform tools, and a pan-India service presence, Kazam is powering the shift toward a cleaner, more sustainable future.

Key Responsibilities:

  • Act as the on-ground SPOC for assigned dealers, ensuring smooth daily coordination.
  • Oversee and follow up on EV charger installations, ensuring timelines (TAT) and quality standards are met.
  • Coordinate with vendors, technicians, and internal teams to resolve field-level issues and delays.
  • Share real-time updates on field activity through structured same-day reporting.
  • Capture and escalate customer complaints or service issues for prompt resolution.
  • Ensure dealer adherence to Kazam's processes, SOPs, and device activation workflows.
  • Track and support collections follow-up for pending payments or documentation.
  • Promote device-to-sales ratio accuracy by coordinating with dealer sales teams.
  • Educate dealer staff on basic Kazam operations and support tools (e.g., app usage, ticket raising).
  • Assist in organizing local dealer review meetings or training sessions.
  • Collect feedback and relay insights to the KAM/CRM for continuous improvement.

Key Requirements:

  • 1–2 years of experience in Customer relationship management.
  • Experience in Automotive, EV, Mobility, or Dealer-facing industries is a plus.
  • Strong communication skills in Hindi and local regional language - Marathi & Gujarati; basic English proficiency.
  • Hands-on attitude with a willingness to travel and be on the field extensively.
  • Ability to work with basic tools like Excel, WhatsApp, and mobile apps for reporting.
  • Problem-solving mindset and a strong sense of ownership.
  • Comfortable handling multiple tasks and managing diverse stakeholders.

What We Offer:

  • Ground-level exposure in India's fast-evolving EV ecosystem.
  • Opportunity to work with top OEM dealers and field professionals.
  • Structured career growth towards KAM/CRM roles.
  • Competitive salary and travel reimbursements.

● Collaborative work culture focused on learning and accountability.

Job Types: Full-time, Permanent

Pay: ₹400, ₹600,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • Do you know Marathi & Gujarati?
  • Are you comfortable for Regional Travel as per job requirements?

Work Location: In person

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