Customer Service Officer order punching

22 hours ago


Noida, Uttar Pradesh, India GKB Optic Technologies Pvt Ltd Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Company Description

GKB Optic Technologies Pvt Ltd, an alliance between GKB Opticals Ltd. and Essilor International, operates as a leading Rx export company from India. Based in the Noida Special Economic Zone, the company runs a state-of-the-art Rx laboratory, producing world-class spectacle lenses for export to Europe, the USA, the Middle East, and Australia. With over 50 years of expertise, GKB Optics is renowned for its advanced lens production, coating specialization, and high-quality standards, catering to diverse lens requirements. GKB Optic strives for innovation in products and services, focusing on expanding its global market presence and enhancing customer value.

Role Description

This full-time on-site role is based in Noida and involves managing customer orders and providing exceptional customer service. The Customer Service Officer will handle order punching, address customer queries, ensure customer satisfaction, and collaborate with other departments to meet client requirements efficiently. The role demands effective communication, attention to detail, and a commitment to delivering high-quality service.

Qualifications

  • Strong interpersonal skills to build positive relationships with clients and team members.
  • Proficiency in delivering customer service, support, and ensuring a high level of customer satisfaction.
  • Experience in enhancing customer experience through problem-solving and effective communication.
  • Ability to manage details effectively and prioritize tasks in an organized manner.
  • Comfortable working in on-site, fast-paced environments and coordinating with diverse teams.

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