Customer Service Executive

7 days ago

Noida, Uttar Pradesh, India AMPM Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Company Description:

AMPM is about an effortless sort of luxury, one that doesn't inhibit, restrict but enables to go on about life as well as move the world a little with a sense of quiet confidence.

Over the past two decades we have become a group of passionate folks who are working on a vision of creating a global luxury lifestyle brand out of India.

Job Description:

Customer Interaction & Service Delivery

  • Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.
  • Handle product-related questions with in-depth knowledge of the brand's collections, materials, sizing, and styling advice.
  • Provide personalized service to high-value clients and handle sensitive issues with discretion and poise.
  • Maintain a warm, respectful tone that aligns with luxury brand communication.

Order & Complaint Management

  • Assist customers with online order placement, tracking, delivery issues, returns, and refunds.
  • Handle escalations, complaints, or delays empathetically and resolve them within set SLAs.
  • Proactively communicate updates to customers regarding delays, product unavailability, or shipment issues.

Data Management & Reporting

  • Maintain accurate records of interactions using CRM and ticketing tools.
  • Create, update, and circulate daily/weekly/monthly reports using Microsoft Excel (e.g., complaints summary, TAT reports, return trends, customer satisfaction metrics).
  • Analyze customer behaviour trends and frequently asked issues to improve service quality.

Internal Coordination

  • Liaise with the logistics, warehouse, and e-commerce teams to ensure timely resolution of operational issues.
  • Work closely with the merchandising team to stay updated on product availability and new launches.
  • Collaborate with the digital and social media teams to manage customer queries from social platforms.

Brand Representation

  • Uphold the brand's image in all interactions and uphold confidentiality and sensitivity in all client communications.
  • Maintain grooming standards and professional decorum, especially while interacting with VIP or celebrity clientele.

Required Skills & Qualifications:

  • Bachelor's degree in any discipline; a background in fashion, retail, or communications is a plus.
  • 1–3 years of customer service experience, preferably in the luxury fashion, retail, or e-commerce industry.
  • Proficiency in Microsoft Excel – VLOOKUP, Pivot Tables, and report preparation.
  • Excellent communication skills in English (verbal and written); proficiency in Hindi. Comfortable with rotational shifts, including weekends and public holidays.
  • Familiarity with CRM and customer support tools (e.g., Chatwoot, Bitespeed, Wati, etc.).
  • High attention to detail, problem-solving ability, and a strong sense of ownership.

Nice to Have:

  • Experience dealing with high-net-worth customers or clients in a luxury setting.
  • Knowledge of fashion trends, styling, and luxury products.
  • Exposure to omnichannel support environments (phone, email, chat, social).

Please email your CV and portfolio

  • Customer Service

    1 week ago

    Noida, Uttar Pradesh, India Apogee Service Pvt. Ltd Full time ₹ 25,000 - ₹ 35,000 per year

    Profile - Customer ServiceQualification- 12 th + Experience in customer service/ Graduate FreshersExcellent communication skill in English.Location - NoidaMust be comfortable with US Shift( Night Shift)One way cab facility provided.Immediate joiner required.Job Types: Full-time, PermanentPay: ₹25, ₹35,000.00 per monthEducation:Higher Secondary(12th Pass)...

  • Customer Service Executive

    2 weeks ago

    Noida, Uttar Pradesh, India Dropdown Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Customer Service Executive (Chat Support US Clients)Location: NoidaWork Hours: 8 P.M to 5 A.MJob Type: Full-TimeExperience: 1-2 years (Required)Were hiring an experienced and proactive Customer Service Executive to join our support team.Over time allowanceAnnual bonus

  • Customer Service Executive

    1 week ago

    Noida, Uttar Pradesh, India Radical Minds Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Care ExecutiveCompany: Radical Minds Technologies Pvt. Ltd.Location: NoidaShift: Any shift between 08:00 am to 08:00 pm Experience: Minimum 1 YearAbout the Role:Were looking for energetic and customer-focused professionals to join our team as Customer Care Executives. If you have great communication skills and a passion for delivering...

  • Customer Service Executive

    1 week ago

    Noida, Uttar Pradesh, India MediBhai Full time ₹ 1,06,400 - ₹ 3,00,000 per year

    Job Description – Customer Service ExecutiveLocation: NoidaCompany: Medibhai Pvt. Ltd.Salary: Up to ₹18,000/monthAbout the RoleWe are looking for a Customer Service Executive to join our team in Noida. The role involves handling customer queries, providing timely support, and ensuring excellent service experience.Key ResponsibilitiesHandle...

  • Customer Service Executive

    1 day ago

    Noida, Uttar Pradesh, India Finlite Technologies Pvt. Ltd. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Noida, Uttar Pradesh, IndiaPermanentService1 - 3 yearsAbout usJob Title:Customer Service ExecutiveJob Description:Job Description:We are looking for a dynamic and customer-focused individual to join our team as a Customer Service Executive. The ideal candidate will be responsible for handling customer queries, providing accurate information, and ensuring a...

  • Customer Service Executive

    1 week ago

    Noida, Uttar Pradesh, India EXL SERVICES Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Executives ·First-time resolution and accuracy (QM score on or above target) ·Customer satisfaction (CSAT score on or above target) ·Efficiency in dealing with customer queries (AHT number on or above target) ·Keeping customer's data secure (DPA score on or above target) ·Attaining customer sentiment (Call close % on or above target) ...

  • Customer Service Executive

    7 days ago

    Noida, Uttar Pradesh, India British Council Full time ₹ 2,00,000 - ₹ 5,00,000 per year

    We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.We connect. We...

  • Customer Service Executive

    3 days ago

    Noida, Uttar Pradesh, India Oxford University Press Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Roles and ResponsibilitiesProvide accurate and timely solutions to customers' issues related to products/services offered by the company.Handle customer inquiries via phone calls, emails, and chats to resolve their queries and concerns.Maintain a high level of professionalism while interacting with customers, ensuring excellent customer service...

  • Customer Service Executive

    7 days ago

    Noida, Uttar Pradesh, India Alliance Digitech Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    1- logging calls, coordinating with clients and try closing eligible calls over phone2- coordinating with clients and align respective location engineers/vendors for pending calls and applicable installation requests, coordinate for technical support to service vendors3- Taking customer feedback of open cases and updating completed calls in system4- sending...

  • Customer Service Executive @Noida

    2 weeks ago

    Noida, Uttar Pradesh, India Shining Stars Institution & travels Full time ₹ 20,000 - ₹ 38,000 per year

    HELLO JOB SEEKERSGREETINGS FROM SHININGSTARSANY UNDERGRADUATE/GRADUATE/FRESHER/EXPERIENCED ALL CAN APPLYIMMEDIATE JOINERS ONLY.Are you ready to kickstart an exciting career with a dynamic multinational BPO in NOIDA ? ShiningStars is on the lookout for enthusiastic individuals to join our team, and it could be YOUPROFILE- CUSTOMER SERVICEPROCESS- VOICE...