Tutor Success Manager
3 days ago
Job Title: Tutor Success Manager
Location: Gurgaon
Experience : 2+ Years
Role Overview:
● The Tutor Success Manager will act as a bridge between the tutor community and management, ensuring teaching quality, improving tutor performance, and driving student retention.
● The role involves mentoring tutors, addressing queries, analyzing performance, executing training programs and driving teacher-led revenue.
● The role requires the tutor Success Manager to teach at least 1 student as a tutor on our online platform to align with Cuemath's standards.
Key Responsibilities:
● Monitor tutor performance and implement improvement strategies.
● Conduct training sessions and ensure compliance with teaching methodologies.
● Mentor tutors to achieve organizational goals and enhance satisfaction.
● Develop and execute strategies for student retention.
● Tutor Training - Conduct 1:1 coaching sessions
● Review and Rate teacher quality in classroom and trial sessions.
● Role play as student, parent and teacher in trainings and simulations
● Track KPIs and metrics for teachers pre-post training.
● Foster a positive learning environment.
Requirements:
● Bachelor's Degree in Mathematics, Technology, or Business.
● 2+ years of experience in tutor training, performance management, or community management.
● Strong communication, analytical, observational and problem-solving skills.
● 2+ years of experience in Teaching Math (K-8, NAM/ROW) at Cuemath
● Proficiency in MS Office and Google Sheets.
● Passion for education and a growth mindset.
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