Customer Relationship Management

5 hours ago

Chennai, Tamil Nadu, India Isoftronics Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Company Overview

Isoftronics is a specialized IT service provider headquartered in Chennai, part of the IT Services and IT Consulting industry. With a team of 11-50 employees, Isoftronics offers IT services, including the delivery and management of technology solutions and consulting services to help organizations optimize their technology use. For more information, visit our website.

Job Overview

We are seeking a Customer Relationship Management (CRM) Specialist to join our team at Isoftronics, located in Chennai. This is a full-time position suitable for freshers. The role involves developing and managing CRM systems to support company growth and ensure customer satisfaction. Candidates will have the opportunity to work with various CRM platforms.

Qualifications and Skills

  • Proficient in using Salesforce, with a deep understanding of its CRM functionalities (Mandatory skill).
  • Hands-on experience with HubSpot for managing sales and marketing operations (Mandatory skill).
  • Ability to perform customer segmentation to target specific customer groups effectively (Mandatory skill).
  • Familiar with Microsoft Dynamics 365 to manage customer interactions and data.
  • Experienced in Zoho CRM for maintaining sales workflows and customer databases.
  • Skilled in analytics and reporting to provide insights on customer engagement and sales performance.
  • Competent in lead management to ensure efficient handling and nurturing of potential clients.
  • Experience with CRM data migration to securely and accurately move customer information between systems.

Roles and Responsibilities

  • Develop and implement CRM strategies to enhance customer satisfaction and retention.
  • Manage CRM software to streamline business processes and support sales teams.
  • Analyze customer data to provide actionable insights for sales and marketing initiatives.
  • Ensure accurate data migration and integration across different CRM platforms.
  • Conduct regular updates and maintenance of the CRM systems to ensure smooth operations.
  • Collaborate with IT teams to customize CRM tools to better fit business needs.
  • Provide training and support to team members on CRM functionalities and best practices.
  • Monitor and troubleshoot CRM-related issues to maintain the performance and reliability of the systems.

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