Customer Relationship Manager

5 hours ago

Chennai, Tamil Nadu, India 360degreeinfo Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Summary:

We are looking for a proactive Customer Relationship Manager (CRM) to build and maintain strong relationships with our customers, ensuring high levels of satisfaction, loyalty, and engagement. This role involves understanding customer needs, resolving issues, and working closely with sales, marketing, and support teams to enhance the customer experience. The ideal candidate is a strategic thinker with excellent communication and problem-solving skills.

Key Responsibilities:Customer Relationship Management:
  • Develop and maintain long-term relationships with customers to enhance loyalty and retention.
  • Act as the primary point of contact for key customers, addressing inquiries and concerns efficiently.
  • Conduct regular check-ins, follow-ups, and business reviews with clients to ensure satisfaction.
Customer Engagement & Support:
  • Provide personalized solutions to customer issues, ensuring a high-quality customer experience.
  • Identify customer needs and suggest appropriate products, services, or upgrades.
  • Gather and analyze customer feedback to improve company offerings and service strategies.

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