Customer Relationship Manager

2 days ago

Chennai, Tamil Nadu, India DESIGN & CRAFT Full time

Position Summary:

The Customer Relationship Manager (CRM) plays a key role in managing client interactions, driving customer satisfaction, and ensuring seamless communication between clients and internal project teams for turnkey interior and civil construction projects. The CRM is responsible for handling client requirements, resolving issues, coordinating project updates, and contributing to overall business growth through strong relationship management.

Key Responsibilities:1. Client Relationship Management

  • Serve as the primary point of contact for clients throughout the project lifecycle.
  • Build and maintain long-term, trust-based relationships with clients.
  • Understand client requirements, expectations, and concerns, and ensure they are addressed promptly.
  • Ensure continuous communication with clients regarding project progress, variations, timelines, and approvals.

2. Project Coordination & Support

  • Work closely with the design, engineering, procurement, and site teams to relay client inputs.
  • Schedule and participate in client meetings, site visits, and design discussions.
  • Track project milestones and updates, ensuring commitments are met as per SLAs and project plans.
  • Assist in resolving project-related conflicts or bottlenecks with proactive communication.

3. Documentation & Reporting

  • Prepare and share MOMs (Minutes of Meeting), weekly progress reports, and client feedback logs.
  • Ensure all client communications, approvals, and variation orders are properly documented.
  • Maintain CRM records using internal systems (ERP/CRM tools).

4. Sales & Business Support

  • Assist the business development team in pre-sales activities, proposal submissions, and BOQ clarifications.
  • Support in coordinating sample approvals, material selections, and mock-ups.
  • Help identify upsell/cross-sell opportunities in ongoing projects.

5. Customer Satisfaction & Feedback Handling

  • Conduct regular follow-ups to ensure high customer satisfaction.
  • Capture client feedback and work with internal teams for service improvements.
  • Address and resolve complaints or service issues professionally and efficiently.

Required Skills & Competencies:

  • Excellent communication, presentation, and interpersonal skills.
  • Strong understanding of interior fit-out and civil turnkey project processes.
  • Ability to manage multiple clients and projects simultaneously.
  • Problem-solving attitude with a customer-first approach.
  • Good knowledge of project management basics and coordination.
  • Proficiency in MS Office, CRM tools, and documentation.

Qualifications & Experience:

  • Bachelor's degree (Civil Engineering, Interior Design, Business Administration, or related field preferred).
  • 3–7 years of experience in client servicing or CRM roles within interior contracting, construction, or turnkey project environments.
  • Knowledge of materials, site execution processes, and industry standards is a plus.

Additional Attributes:

  • Professional, well-organized, and detail-oriented.
  • Ability to work under pressure and meet deadlines.
  • Positive attitude with strong relationship-building skills.

Job Type: Full-time

Pay: ₹20, ₹45,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Provident Fund

Work Location: In person

  • Customer Relationship Manager

    10 hours ago

    Chennai, Tamil Nadu, India 360degreeinfo Full time

    Job Summary: We are looking for a proactive Customer Relationship Manager (CRM) to build and maintain strong relationships with our customers, ensuring high levels of satisfaction, loyalty, and engagement. This role involves understanding customer needs, resolving issues, and working closely with sales, marketing, and support teams to enhance the customer...

  • Customer Relationship Manager

    10 hours ago

    Chennai, Tamil Nadu, India Talent Worx Full time

    Location: ChennaiA leading financial services company is looking for a dedicated and effective Customer Relationship Manager (CRM) to join its team. The CRM will be responsible for managing and nurturing long-term relationships with our clients. You will work closely with clients to understand their needs, address inquiries, and ensure satisfaction with our...

  • Customer Relationship Manager

    2 days ago

    Chennai, Tamil Nadu, India Matrimony Full time

    The Senior Relationship Manager (SRM) is responsible for managing high-value clients (premium/elite members) and ensuring successful matchmaking outcomes through personalized relationship management, customer engagement, and consultative selling.Key ResponsibilitiesHandle a portfolio of high-net-worth or premium clients to assist in their partner search...

  • Customer Relationship Manager

    1 week ago

    Chennai, Tamil Nadu, India ATO (I) Limited Full time

    ATO(I) Limited is Urgently Hiring "Customer Relationship Manager"Greetings from ATO (I)Ltd…Job Description:Building and maintaining profitable relationships with the client.Overseeing the relationship with client handled by your team.Resolving client complaints quickly and efficiently.Meeting with managers in the organization to plan...

  • Customer Relationship Manager

    2 days ago

    Chennai, Tamil Nadu, India Casagrand Full time

    Job Title: Customer Relationship Manager (CRM)Department: Customer Relationship ManagementLocation: ChennaiCompany: Casagrand Builder Pvt. Ltd.NOTE : Kindly mention my name " Dhivya Maya" in the entry form or interview form and give me the call once you reach the office.About Casagrand : Casagrand is a leading real estate enterprise committed to building...

  • Customer Relationship Manager

    1 week ago

    Chennai, Tamil Nadu, India N J Macson Full time

    Responsibilities:* Manage customer relationships through effective CRM strategies.* Collaborate with sales team on post-sale support.* Monitor KPIs to optimize CRM performance.

  • Customer Relationship Manager

    2 days ago

    Chennai, Tamil Nadu, India JSP AUTOMOTIVE Full time

    Role : CRM - ExecutiveExperience - 5+ yearSalary - 35 k CTCNote : BPO - Telecaller/ Telesales/ Customer Support - voice process needIndustry - BPOLanguage: Kannada, Telugu, MalayalamImmediate joining/ Willing to relocateJob Summary:Responsible for managing customer relationships, supporting the sales team, and maintaining accurate sales data to ensure smooth...

  • Customer Relationship Manager

    2 days ago

    Chennai, Tamil Nadu, India Aanoor Global Corporate Solutions Private Limited Full time

    About us:We are into the business for the past 13 years and we have experts from different fields like Human resources, marketing, accounting, banking, information technology, law, and more. It helps in providing effective results in all the aspects of your business from its inception. We are proud to be the market leaders (one-stop business solution...

  • Customer Relationship Management Specialist

    4 days ago

    Chennai, Tamil Nadu, India Dhee Jewels Full time

    Company DescriptionDhee Jewels is where storytelling meets the art of jewelry creation. Rooted in cultural narratives, Dhee blends design, emotion, and heritage into meaningful pieces that inspire individuality. From timeless classics to modern elegance, each item reflects the balance of creativity and craftsmanship. At Dhee, jewelry is more than...

  • Customer Relationship Management Executive

    2 weeks ago

    Chennai, Tamil Nadu, India KPN PROMOTERS PVT LTD Full time ₹ 20,00,000 - ₹ 80,00,000 per year

    Company DescriptionKPN Promoters is a Chennai-based Indian conglomerate specializing in property development and home construction. The company is recognized for its commitment to premium services, superior quality, sustainability, safety, and adherence to timelines. With a steadfast focus on excellence, KPN Promoters has built a strong reputation as a...