
Customer Relationship Manager
3 days ago
Pay: 20, ,000.00 per month
Job description:
Client Relationship Manager (CRM)About the Role
We are seeking a client-focused, detail-oriented CRM who can ensure smooth post-production delivery, maintain strong client relationships, and enhance customer satisfaction. From managing timelines to upselling services, youll be the go-to person for our clients and a key driver of our brand reputation.
Key Responsibilities
- Act as the primary contact for clients during the post-production phase.
- Oversee and manage delivery timelines for photos, videos, albums, and print products.
- Coordinate album design approvals, revisions, and print orders with precision.
- Collaborate with photographers, editors, designers, and print vendors to deliver high-quality results.
- Track production milestones and keep clients updated at every stage.
- Address client inquiries, feedback, and concerns with empathy and professionalism.
- Ensure all client expectations are met or exceeded within agreed timelines.
- Maintain accurate client records using CRM/project management tools.
- Proactively follow up to ensure client satisfaction, testimonials, and referrals.
- Upsell and cross-sell services to enhance revenue opportunities.
- Handle escalations effectively and ensure smooth service recovery.
Required Candidate Profile
- Excellent communication and relationship management skills.
- Prior experience in CRM, client servicing, or project coordination preferred.
- Strong organizational and multitasking abilities.
- Proficiency in CRM/project management tools & MS Office.
- A customer-first mindset with problem-solving ability.
Job Types: Full-time, Permanent
Benefits:
- Paid sick time
- Paid time off
Work Location: In person
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