Customer Relationship Manager

5 days ago

Chennai, Tamil Nadu, India Casagrand Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Title: Customer Relationship Manager (CRM)

Department: Customer Relationship Management

Location: Chennai

Company: Casagrand Builder Pvt. Ltd.

NOTE : Kindly mention my name " DHIVYA " in the entry form or interview form and give me the call once you reach the office.

About Casagrand

Casagrand is a leading real estate enterprise committed to building aspirations and delivering value. With over 20 years of excellence, we are known for delivering high-quality residential and commercial spaces that redefine customer satisfaction. Our CRM team plays a pivotal role in ensuring post-sales service excellence and fostering long-term customer trust.

Key Responsibilities

Customer Handling

  • Be the primary point of contact for customers post-booking until handover.
  • Ensure a seamless customer journey by addressing queries, resolving issues, and offering timely updates.
  • Coordinate welcome calls, site visits, and customer meets as part of relationship building.

Documentation & Handover

  • Manage the execution of all customer-related documents: Agreements, Addendums, Allotment Letters, etc.
  • Coordinate with Legal and Documentation teams to ensure timely registrations and handovers.

Coordination with Internal Teams

  • Liaise with Projects, Sales, Legal, and Finance teams to resolve customer concerns efficiently.
  • Coordinate for project updates, construction milestones, and possession timelines.

Customer Escalations & Service

  • Handle customer escalations tactfully and ensure closure with utmost satisfaction.
  • Work towards building loyalty through timely communication and proactive solutions.

CRM Systems & MIS

  • Maintain accurate customer records in CRM tools/software.
  • Generate regular MIS reports on customer interactions, escalations, feedback, and closures.

Feedback & Continuous Improvement

  • Collect feedback during and after project handover.
  • Suggest process improvements based on customer insights.

Key Skills & Attributes

  • Strong communication and interpersonal skills
  • Customer-centric approach with a problem-solving mindset
  • Time management and multi-tasking ability
  • Familiarity with CRM tools and real estate documentation
  • High sense of accountability and ownership

Educational Qualification

  • Graduate/Postgraduate in any discipline
  • MBA in Marketing or Customer Relations preferred

Experience

  • 2 to 6 years of experience in CRM, preferably in the real estate industry
  • Prior exposure to residential or commercial property handovers, documentation, and customer engagement is highly desirable

Why Join Casagrand CRM Team?

  • Be part of a dynamic and respected brand in South India
  • Opportunity to work on large-scale, premium real estate projects
  • Fast-track career growth and exposure to customer excellence practices

Interested Candidates are requested to share your updated resume to and call

Thanks,

Dhivya M

Assistant Manager

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