Customer Relationship Manager

5 days ago


Chennai, Tamil Nadu, India Casagrand Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Title: Customer Relationship Manager (CRM)

Department: Customer Relationship Management

Location: Chennai

Company: Casagrand Builder Pvt. Ltd.

NOTE : Kindly mention my name " DHIVYA " in the entry form or interview form and give me the call once you reach the office.

About Casagrand

Casagrand is a leading real estate enterprise committed to building aspirations and delivering value. With over 20 years of excellence, we are known for delivering high-quality residential and commercial spaces that redefine customer satisfaction. Our CRM team plays a pivotal role in ensuring post-sales service excellence and fostering long-term customer trust.

Key Responsibilities

Customer Handling

  • Be the primary point of contact for customers post-booking until handover.
  • Ensure a seamless customer journey by addressing queries, resolving issues, and offering timely updates.
  • Coordinate welcome calls, site visits, and customer meets as part of relationship building.

Documentation & Handover

  • Manage the execution of all customer-related documents: Agreements, Addendums, Allotment Letters, etc.
  • Coordinate with Legal and Documentation teams to ensure timely registrations and handovers.

Coordination with Internal Teams

  • Liaise with Projects, Sales, Legal, and Finance teams to resolve customer concerns efficiently.
  • Coordinate for project updates, construction milestones, and possession timelines.

Customer Escalations & Service

  • Handle customer escalations tactfully and ensure closure with utmost satisfaction.
  • Work towards building loyalty through timely communication and proactive solutions.

CRM Systems & MIS

  • Maintain accurate customer records in CRM tools/software.
  • Generate regular MIS reports on customer interactions, escalations, feedback, and closures.

Feedback & Continuous Improvement

  • Collect feedback during and after project handover.
  • Suggest process improvements based on customer insights.

Key Skills & Attributes

  • Strong communication and interpersonal skills
  • Customer-centric approach with a problem-solving mindset
  • Time management and multi-tasking ability
  • Familiarity with CRM tools and real estate documentation
  • High sense of accountability and ownership

Educational Qualification

  • Graduate/Postgraduate in any discipline
  • MBA in Marketing or Customer Relations preferred

Experience

  • 2 to 6 years of experience in CRM, preferably in the real estate industry
  • Prior exposure to residential or commercial property handovers, documentation, and customer engagement is highly desirable

Why Join Casagrand CRM Team?

  • Be part of a dynamic and respected brand in South India
  • Opportunity to work on large-scale, premium real estate projects
  • Fast-track career growth and exposure to customer excellence practices

Interested Candidates are requested to share your updated resume to and call

Thanks,

Dhivya M

Assistant Manager



  • Chennai, Tamil Nadu, India GST Manager Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About us:GST Manager is a leading tax consulting company ) providing tax solutions to clients on a PAN India basis. As a fast-growing startup, we are expanding our operations and team to accelerate growth and meet increasing client demands.The Role:We are seeking a Customer Support Executive to join our team in Chennai. This role involves managing client...


  • Chennai, Tamil Nadu, India Shashwath Solution Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    We are seeking a dedicated and customer-focused Customer Relationship Manager to join our team. The ideal candidate will have at least 6 months of experience in managing customer relationships, ensuring customer satisfaction, and driving business growth.Responsibilities:Develop and maintain strong relationships with existing clients to ensure customer...


  • Chennai, Tamil Nadu, India GST Manager Full time ₹ 2,00,000 - ₹ 4,50,000 per year

    About UsGST Manager is a leading tax consulting company ) providing tax solutions to clients across India. As a fast-growing startup, we are expanding our operations and team to accelerate growth and meet increasing client demands.The RoleWe are seeking a Customer Support Executive to join our team in Chennai. This role involves managing client...


  • Chennai, Tamil Nadu, India beBeeCustomerRelationshipManager Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Role OverviewWe are seeking a skilled professional to manage customer relationships and deliver value proposition by leveraging industry best practices in Business Process Management (BPM) and Enterprise Content Management (ECM). Nature of Work: Act as a single point of contact between the customer and our organization. Key Responsibilities: Develop...


  • Chennai, Tamil Nadu, India beBeeCustomerRelationship Full time ₹ 2,40,000

    Job Summary:">Our organization is seeking an experienced Customer Relationship Management (CRM) professional to optimize our customer engagement and relationship management systems.">The ideal candidate will be responsible for managing customer data, improving CRM processes, ensuring seamless customer interactions, and supporting sales and marketing teams in...


  • Chennai, Tamil Nadu, India beBeeCustomerRelationshipManager Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Title">The primary function of this role is to manage customer relationships and ensure that our value proposition is effectively communicated by utilizing industry best practices in Business Process Management (BPM) and Enterprise Content Management (ECM). We work closely with the CRM team and Delivery Head to achieve business goals and objectives.">As...


  • Chennai, Tamil Nadu, India Surescout Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    At , hiring isn't just a process — it's our purpose. We specialize in connecting exceptional talent with forward-thinking organizations, turning capabilities into opportunities. Our mission is to bridge the gap between ambition and achievement by aligning skilled professionals with roles where they can truly thrive.We are currently seeking a Customer...


  • Chennai, Tamil Nadu, India BENECT TECHNOLOGIES PVT LTD Full time ₹ 25,23,000 per year

    Job Title: Customer Relationship Manager (CRM)Location: Chennai, Tamil NaduJob Type: Full-Time, On-siteSalary: Competitive, based on experiencePreference : Male candidates Only.About the Company: We are a leading real estate development company dedicated to delivering premium residential and commercial spaces. Our focus is on innovation, quality...


  • Chennai, Tamil Nadu, India Casagrand Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: Customer Relationship Manager (CRM)Department: Customer Relationship ManagementLocation: ChennaiCompany: Casagrand Builder Pvt. Ltd.NOTE : Kindly mention my name " DHIVYA " in the entry form or interview form and give me the call once you reach the office.About CasagrandCasagrand is a leading real estate enterprise committed to building...


  • Chennai, Tamil Nadu, India beBeeDevelopment Full time ₹ 15,00,000 - ₹ 28,00,000

    Business Development RoleTo acquire and develop new customer relationships in the current accounts segment.Identify and pursue new business opportunities to drive revenue growth and expand our customer base.Develop and implement strategies to enhance customer satisfaction and retention, ensuring a high level of quality service delivery.Collaborate with...