Customer Relationship Manager

2 days ago

Chennai, Tamil Nadu, India BENECT TECHNOLOGIES PVT LTD Full time ₹ 25,23,000 per year

Job Title: Customer Relationship Manager (CRM)

Location: Chennai, Tamil Nadu

Job Type: Full-Time, On-site

Salary: Competitive, based on experience

Preference : Male candidates Only.

About the Company: We are a leading real estate development company dedicated to delivering premium residential and commercial spaces. Our focus is on innovation, quality construction, and exceptional customer service, ensuring a superior experience for every client.

Job Summary: We are looking for a proactive and customer-focused Customer Relationship Manager (CRM) to manage client interactions and ensure customer satisfaction throughout the real estate purchase lifecycle. The ideal candidate will have a deep understanding of client servicing, excellent communication skills, and experience in real estate or similar service-driven industries.

Key Responsibilities:

  • Serve as the primary point of contact for all customer inquiries and communications.
  • Manage the end-to-end customer journey from booking to handover.
  • Address customer concerns and resolve issues promptly and effectively.
  • Coordinate with internal teams including sales, finance, legal, and site teams to fulfill customer requirements.
  • Maintain accurate and up-to-date records of customer interactions and transactions.
  • Assist in documentation, agreement signings, and registration processes.
  • Organize and conduct site visits, meetings, and handover events.
  • Build long-term relationships with clients to foster referrals and repeat business.
  • Conduct regular follow-ups and feedback sessions with clients.
  • Ensure timely collection of payments as per the agreed schedule.

Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or a related field is required.
  • Minimum of 5 years of experience in customer relationship or client servicing roles, preferably in real estate.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple client accounts simultaneously.
  • Proficient in CRM software and MS Office tools.
  • Fluent in English and Tamil.
  • High level of professionalism, patience, and customer empathy.

Languages:

  • Fluency in English (written and spoken) is required.
  • Proficiency in Tamil is mandatory.

Assets Required:

  • Laptop
  • Two-wheeler (mandatory for site visits and client meetings)

Benefits:

  • Attractive salary with incentives.
  • Opportunity to grow in a dynamic real estate environment.
  • Supportive team culture and professional development programs.

Connect with HR Department on :

Job Type: Full-time

Pay: ₹23, ₹25,300.00 per month

Benefits:

  • Flexible schedule

Application Question(s):

  • Are you Interested in Sales - Field Work?
  • Do you have your Personal Laptop?
  • Do you have Two Wheeler Vehicle ?
  • Are you a Immediate Joiner?
  • Are you Located in Chennai City?

Work Location: In person

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