Customer Relationship Manager

3 days ago

Chennai, Tamil Nadu, India The Photo Hub Full time

About ThePhotoHub

ThePhotoHub is a luxury photography brand known for crafting timeless visual stories. We capture weddings, events, and lifestyle moments with creativity, precision, and emotion.

As we expand, we're looking for a Customer Relationship Management (CRM) Executive to ensure our clients experience seamless service — from their first inquiry to final delivery.

Key Responsibilities

  • Act as the primary point of contact for clients — before, during, and after their events.
  • Manage client communication across WhatsApp, calls, emails, and in-person meetings.
  • Maintain and update client data in CRM software and ensure timely follow-ups.
  • Coordinate between sales, photography, editing, and delivery teams to ensure smooth project flow.
  • Handle customer feedback, inquiries, and complaints with professionalism and empathy.
  • Schedule reminders for deliveries, album collections, and post-event feedback.
  • Ensure every client feels valued and receives a premium experience consistent with ThePhotoHub brand.
  • Generate weekly reports on client satisfaction, retention, and referrals.

Requirements

  • 1–3 years of experience in Customer Service / Client Relationship / Hospitality / Event Management.
  • Strong communication and interpersonal skills (Fluent in English & Tamil).
  • Organized, detail-oriented, and proactive in handling multiple clients simultaneously.
  • Tech-savvy: able to manage CRM tools, Google Sheets, and WhatsApp Business efficiently.
  • Warm personality with a strong sense of responsibility and brand representation.
  • Photography or creative industry experience is a plus.

What You'll Gain

  • Opportunity to be part of a premium creative brand with national exposure.
  • Attractive salary with performance-based bonuses.
  • Friendly and growth-oriented team culture.
  • Real experience in client delight, brand management, and creative coordination.
  • Discounts on ThePhotoHub services for family and friends.

For Enquiry Contact : , , Our Helpline Services : , ,

  • Regards and Thanks
  • CEO and Founder of The Photo Hub

Job Types: Full-time, Permanent

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off

Experience:

  • Events management: 2 years (Preferred)

Language:

  • tamil & English (Preferred)

Location:

  • Chennai, Tamil Nadu (Preferred)

Work Location: In person

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