Support Engineer

6 days ago

Gandhinagar, Gujarat, India Etech Global Services Full time US$ 80,000 - US$ 1,20,000 per year

Remote

What We Offer:

  • Canteen Subsidy
  • Night Shift allowance as per the process
  • Campaign Allowance
  • Health Insurance
  • Tuition Reimbursement
  • Internal movement through IJP

What You'll Be Doing:

  • Solves Problems with Efficiency – Skilled at analysing problems, determining the root cause(s), and finding the optimal resolution. Collaborates, Decision Quality, Nimble learning, and Manages Ambiguity.
  • Has a Bias for Action – Prioritises work, sets deadlines, and delivers results. Action-oriented, Drives results, Ensures accountability, Plans and Aligns.
  • Continuous Improvement and Innovation – Proactively find opportunities for improvement; appropriately leveragestechnology, and optimises processes to improve organisational performance.Tech Savvy, Being Resilient, Optimises Work Processes, Cultivates Innovation.
  • Enables the Success of Others – Find value in helping others succeed. Effectivelyleverage their knowledge and experienceto multiply the impact of those aroundthem. Customer Focus, InterpersonalSavvy, Manages complexity,Strategic Mindset.

What We Expect You To Have:

  • Bachelor's degree or equivalent work experience.
  • Good understanding of JavaScript, XML, HTML, and CSS.
  • Knowledge of SaaS technologies and platforms
  • Experience with the client platform and Salesforce Service Cloud is a plus.
  • 3 + year(s) of experience working in a Salesforce Case Management tool, technical, support, or customer service-focused environment.
  • Excellent verbal and written communication skills in English.
  • Team player who can lead and make decisions in difficult and ambiguous situations.
  • Experience working in a startup environment.
  • Able to respond to on-call notifications within 30 minutes to support high-severity incident management, including on weekends & holidays, as part of a rotating on-call schedule.
  • Able to complete the Personal Identity Verification (PIV) background approval process. [US employees only]

Job Title

:

Support Engineer

Department

:

Medallia

Location

:

Gandhinagar

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