IT Support Specialist
13 hours ago
We are seeking a highly motivated and customer-focused IT professional to join our team. As an IT Support Specialist, you will be the first point of contact for all IT-related issues and requests.
This role involves troubleshooting basic technical problems, escalating complex issues to higher-level support, and providing exceptional customer service.
The successful candidate will have strong analytical skills, the ability to work independently and as part of a team, and excellent communication skills.
">Responsibilities- Provide initial technical support to end-users.
- Log, categorize, and prioritize all incoming IT support tickets in the ticketing system.
- Perform troubleshooting of hardware, software, applications, and network connectivity issues.
- Assist users with password resets, account unlocks, and basic application support.
- Escalate complex or unresolved issues to senior engineers with detailed notes and logs.
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
- 2+ years of experience in an IT support role.
- Strong understanding of systems, Google Administration, Google Workspace Applications, and common business applications.
- Basic knowledge of network fundamentals (TCP/IP, DNS).
- Excellent communication and interpersonal skills.
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