Hotel Assistant Reservation Manager

7 days ago

Najafgarh, Delhi, India EEPIC Digital Full time ₹ 20,000 - ₹ 20,511 per year

Job Title: Assistant Reservation Manager

Location: Delhi & Bhopal

Employment Type: Full-time

Salary: ₹20,000/- per month

Role Overview:

We are seeking an energetic and detail-oriented Assistant Reservation Manager to support our hotel's reservations department in Delhi and Bhopal. The role involves managing guest reservations, coordinating with travel partners, and ensuring smooth operations to maximize room occupancy and guest satisfaction.

Key Responsibilities:

  • Handle guest reservations via phone, email, online portals, and walk-ins.
  • Assist the Reservation Manager in maintaining room inventory and rate management.
  • Coordinate with front office, sales, and operations teams to ensure accurate bookings.
  • Maintain and update reservation systems (PMS/Channel Manager/OTA portals).
  • Handle group bookings, special requests, and VIP reservations efficiently.
  • Resolve guest queries and complaints related to reservations promptly.
  • Prepare daily, weekly, and monthly reports on bookings and occupancy.
  • Ensure compliance with hotel policies, SOPs, and brand standards.
  • Provide excellent guest service to enhance customer satisfaction and loyalty.

Qualifications & Requirements:

  • Graduate/Diploma in Hotel Management, Tourism, or related field.
  • Minimum 1–2 years of experience in hotel reservations/front office.
  • Knowledge of PMS (Property Management Systems) and OTAs , MMT, Expedia, etc.).
  • Strong communication, interpersonal, and organizational skills.
  • Ability to work under pressure and handle multiple tasks.
  • Good proficiency in MS Office (Excel, Word, Outlook).
  • Fluency in English & Hindi; additional language skills are a plus.

Benefits:

  • Fixed Salary: ₹20,000/- per month.
  • Incentives on achieving booking targets.
  • Staff meals and accommodation (as per hotel policy).
  • Professional growth and career development opportunities.

If you want to apply then send your cv

Job Type: Full-time

Pay: ₹11, ₹20,511.52 per month

Work Location: In person

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