
Assistant Reservation Manager
19 hours ago
We are looking for a skilled Assistant Reservation Manager to join our team at Welcomhotel by ITC Hotels. The ideal candidate will have a strong background in hospitality and excellent customer service skills.
Roles and Responsibility
- Manage and coordinate reservations, ensuring seamless execution and high customer satisfaction.
- Develop and implement effective reservation strategies to drive business growth.
- Collaborate with the front office team to ensure efficient check-in and check-out processes.
- Analyze and resolve complex reservation issues promptly and professionally.
- Provide exceptional customer service through various communication channels.
- Maintain accurate records of reservations, transactions, and customer interactions.
Job Requirements
- Minimum 2 years of experience in hospitality, preferably in a similar role.
- Strong knowledge of reservation systems and software applications.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to work effectively in a fast-paced environment and prioritize tasks.
- Strong analytical and organizational skills with attention to detail.
- Experience working with cross-functional teams, including front office and sales.
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