Change Manager

Make an impact with NTT DATA

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Your day at NTT DATA

The Senior Associate Change Control Analyst is a developing subject matter expert, responsible for working on less complex change requests, ensuring the continuous availability of IT services and assists with the coordination and governance of such requests.

The Senior Associate Change Control Analyst ensure that all changes introduced in the live production environments of clients happen in a controlled and coordinated manner, ensuring minimal disruption of services.

This role follows standardized methods and procedures for efficient handling of all changes.

Key responsibilities:

• Implements the change control strategy, processes, policies and methods and applies and executes these accordingly.
• Applies principles and disciplines as prescribed by ITIL to the process.
• Takes control of the complete change management lifecycle for simple changes and manages this process to successful execution.
• Receives and process requests for changes (RFC) on a regular basis and ensure that these are classified and prioritised based on importance, impact and complexity.
• Assesses the risk and technical impact associated with the change and ensure that the correct technical team resolves or deals with the matter.
• Plans, coordinates and prioritises changes based on relatedness and priority and use schedules to track, manage and report on the fulfilment of change requests.
• Participates in review boards as required to review the success of changes implemented and to conduct an analysis of the process.
• Reports on metrics that relate to the reporting of the volume of changes, types of changes and no failures of changes.
• Ensures that all changes to the project are documented, approved, and tracked.
• Monitors the progress of the change and makes sure that it is implemented as planned.
• Performs any other related task as required.

Knowledge, Skills and Attributes:

• Developing analytical and reasoning skills.
• Ability to learn to interpret processes and policies.
• Good communication skills coupled with the ability to present information to stakeholders.
• Displays ability to establish rapport and maintain effective working relationships with internal and external stakeholders.
• Proactive in approach and excellent attention to detail
• Achievement driven, and delivery focused while maintaining the required quality.
• Developing understanding of both the technical and business aspects of the organization.
• Developing project management skills in order to successfully coordinate changes across various teams.
• Ability to identify potential risks associated with proposed changes prior to implementation.
• Displays problem-solving skills along with the ability to think critically when making decisions that affect the organization's processes or procedures.
• Displays ability to anticipate issues before they arise while also remaining flexible enough respond quickly if needed during times of unexpected change requests from client or other business stakeholders.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Business Administration / Management Information Systems / Computer Science or related field.
• ITIL certification required.
• Certification such as an ISO/IEC 20000 Change Control Manager (or similar) is preferred.

Required experience:

• Moderate level of experience in change control and/or release management role in an IT services environment, preferably gained in a global IT organization.
• Moderate level of experience working with cross functional stakeholders (internal and external stakeholders) to ensure compliance and process improvement initiatives are met on time.
• Moderate level of experience analyzing processes and recommending improvements.

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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