Analyst - Change Management

3 days ago

Bengaluru, Karnataka, India Microland Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description:Education Qualification :Any Graduate Skills :Primary -> Functional | IT Operations Management | Operational Procedures | 2 - KnowledgeablePrimary -> Functional | IT Change Management | Reviewing and Closing of Requests for Change (RFCs) | 2 - KnowledgeableSecondary -> Behavioral | Aptitude | Communication | 2 - KnowledgeableTertiary -> Behavioral | Microland Skills | Customer Centricity | 2 - KnowledgeableTertiary -> Behavioral | Aptitude | Tasks Related Skills | 2 - Knowledgeable Certification :Technology | IT Service Management Certifications | ITIL Intermediate Certificate Details: Co-ordinate, facilitate, advise, and manage cross-regional and global changes.Act as a facilitator for/between the Regional Change Managers where necessaryConvene, chair, and minute the Global CAB (Change Advisory Board)Ensure adherence to the Change Management policy both regionally and globally.Assess RFCs (Request for Changes) for completeness and validity.Ensure that Prioritization and Categorization of RFCs occur within limits defined for that region or globally.Reject RFCs which lack appropriate information.Provide authorization for all RFCs to proceed (no RFC may proceed without authorization of the Change Manager or his nominated deputy)Manage and communicate the Forward Schedule of Changes (FSC) / Change CalendarEnsuring that RFCs have been raised for all changes taking place.Filtering, reviewing, and assessing all of the changes that are raised.Determining the correct approval levels to be applied to the change.Steering changes through the review and approval processFacilitating the risk and impact assessment process for each changePreparing the documentation required to support the Technical Reviews and CAB meetings.Attending Technical Review meetings for change related items.Publication and circulation of the post-meeting change documentation for CAB meetingsNotifying change owners and implementers of the approval, rejection, and rescheduling of changesConfirming the closure and closure status of changes and conducting any post implementation reviews requiredProduction of management statistics on the Change ProcessLocation:India - BengaluruCreated On:08-Sep-2025

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