Customer Relations Specialist
2 days ago
Company Name : Vieroots Wellness Solutions Pvt Ltd.
Job Position :- Cutomer Relation Specialist
Core responsibilities.
- Handle customer inquiries and complaints via phone and email.
- Provide detailed information about products and services.
- Troubleshoot issues and offer step-by-step guidance.
- Resolve customer issues promptly and professionally.
- Maintain accurate records of customer interactions and transactions in a CRM system.
- Follow up with customers to ensure their issues are fully resolved and they are satisfied.
- Collaborate with internal teams (e.g., sales, technical support) to resolve complex problems.
- Escalate priority issues to the appropriate team members.
Required skills and qualifications.
- Strong verbal and written communication skills in English, Malayalam and Hindi.
- Active listening and empathy.
- Problem-solving and conflict resolution abilities.
- Time management and multitasking skills.
- Familiarity with customer relationship management (CRM) software and Microsoft Office Suite.
- Bachelor's degree is preferred.
- Proven customer support experience.
Job Types: Full-time, Permanent
Pay: ₹22, ₹27,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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