Customer Relations Specialist

2 days ago


Maradu Kochi Kerala, India Ibarc Business Studio Full time ₹ 2,59,200 - ₹ 3,24,000 per year

Company Name : Vieroots Wellness Solutions Pvt Ltd.

Job Position :- Cutomer Relation Specialist

Core responsibilities.

  • Handle customer inquiries and complaints via phone and email.
  • Provide detailed information about products and services.
  • Troubleshoot issues and offer step-by-step guidance.
  • Resolve customer issues promptly and professionally.
  • Maintain accurate records of customer interactions and transactions in a CRM system.
  • Follow up with customers to ensure their issues are fully resolved and they are satisfied.
  • Collaborate with internal teams (e.g., sales, technical support) to resolve complex problems.
  • Escalate priority issues to the appropriate team members.

Required skills and qualifications.

  • Strong verbal and written communication skills in English, Malayalam and Hindi.
  • Active listening and empathy.
  • Problem-solving and conflict resolution abilities.
  • Time management and multitasking skills.
  • Familiarity with customer relationship management (CRM) software and Microsoft Office Suite.
  • Bachelor's degree is preferred.
  • Proven customer support experience.

Job Types: Full-time, Permanent

Pay: ₹22, ₹27,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person



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