Customer Relation Executive

3 days ago


Kochi Kerala, India Leapcodes Private Limited Full time

**Key Responsibilities**:

- **Lead Connection & Follow-up**: Connect with leads generated for customers and internal activities, ensuring effective communication and timely updates.
- **Customer Interaction & Relationship Management**: Handle inbound and outbound calls, resolve queries, and maintain a professional and customer-friendly tone.
- **Database Management**: Update, maintain, and track lead and customer information in CRM or reporting systems.
- **Feedback & Reporting**: Gather customer feedback, document responses, and share insights with the management team for process improvement.
- **Support for Marketing & Sales Teams**: Assist sales and marketing teams by nurturing leads, scheduling meetings, and following up on campaigns.
- **Target Achievement**: Achieve daily/weekly/monthly calling targets and ensure lead conversion goals are consistently met.
- **Communication Excellence**: Exhibit strong verbal communication, persuasion, and active listening skills to maximize customer engagement and satisfaction.

**Qualifications & Skills**:

- Bachelor’s degree in Business Administration, Marketing, or related field.
- Proven experience in customer relations, telecalling, or sales support roles.
- Strong interpersonal, communication, and problem-solving skills.
- Ability to multitask, prioritize, and manage time effectively.
- Target-oriented with a proactive approach towards achieving results.

**Note**:

- This role requires prior experience in customer relationship management, lead handling, or a similar field.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person



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