Customer Relation Executive

23 hours ago

Kochi Kerala, India Crafthome Interiors Full time

**Company Overview**: At Hometech, we pride ourselves on our commitment to providing exceptional customer experiences. Our team is dedicated to understanding the needs of our customers and delivering innovative solutions. We are currently seeking a dynamic and proactive Customer Relations Executive to join our team.

**Key Responsibilities**:

- Serve as the first point of contact for customer inquiries, complaints, and feedback.
- Handle and resolve customer issues promptly and professionally.
- Provide accurate information about products and services.
- Maintain detailed and updated customer records.
- Collaborate with internal departments to ensure timely resolution of customer issues.
- Identify and escalate complex issues to senior management as needed.
- Monitor customer satisfaction and implement strategies for improvement.
- Assist in developing customer service procedures, policies, and standards.
- Conduct follow-up communications to ensure customer satisfaction.

**Qualifications**:

- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience in customer relations or a similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and handle stressful situations calmly.
- Strong organizational skills and the ability to multitask.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Quarterly bonus

**Experience**:

- total work: 3 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

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