Customer Relation Executive

1 day ago


Kochi Kerala, India MAANA HEALTH Full time

**Position Summary**:
**Key Responsibilities**:

- Address customer complaints and resolve issues promptly and effectively, ensuring customer satisfaction.
- Maintain accurate records of customer interactions and transactions in the Customer Relationship Management (CRM) system.
- Identify and escalate issues, trends, or opportunities to the appropriate departments.
- Conduct follow-up calls to ensure customer satisfaction and maintain relationships.
- Assist in the development and implementation of customer service policies and procedures.
- Provide feedback and suggestions to improve customer service processes and enhance customer experience.
- Participate in training sessions and workshops to stay informed about product updates and company policies.
- Collaborate with other teams to provide a seamless customer experience.

**Qualifications**:

- Bachelor's degree in Business, Communications, or a related field (preferred).
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to work independently and as part of a team.
- Proficiency in CRM software and Microsoft Office Suite.
- Strong organizational skills and attention to detail.
- Ability to handle high-pressure situations with professionalism.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.

Pay: ₹13,000.00 - ₹16,000.00 per month

Schedule:

- Day shift
- Evening shift

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

Application Deadline: 28/10/2024
Expected Start Date: 01/11/2024



  • Kochi, Kerala, India Indel Automotives Full time

    Customer Relation executive for Kairali Ford ,Ford Passenger car dealers hip situated at Palarivattom Byepass Pay: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Weekend availability Supplemental pay types: - Performance bonus - Yearly bonus **Experience**: - total work: 1 year (preferred) -...


  • Kochi, Kerala, India INHERBZ HEALTH CARE Full time

    **Job Title**: Customer Relation Executive **Company**: InHerbz Health Care LLP **Location**: Kochi, Kerala **Working Hours**: 9:00 AM - 6:00 PM (Monday to Saturday) **Job Summary** **Key Responsibilities** - Provide detailed product information to customers, highlighting features and benefits. - Process and pack orders received through online platforms...


  • Kochi, Kerala, India AHRI Full time

    Advanced Hair Restoration India Pvt Ltd, with the brand name Hair O Craft, is the leader in hair transplantation and hair restoration in Kerala since 2006 with 20 branches in South India and planning for a Pan India expansion. We have a vacancy for a Customer Relations Executive in Kundanoor,Cochin. Experience: Min. 1 year in the same field. - Advise...


  • Kochi, Kerala, India AHRI Full time

    Advanced Hair Restoration India Pvt Ltd, with the brand name Hair O Craft, is the leader in hair transplantation and hair restoration in Kerala since 2006 with 19 branches in South India and planning for a Pan India expansion. We have a vacancy for a Customer Relations Executive in Cochin. Experience: 3-4 years in the same field. - Advise customers...


  • Kochi, Kerala, India Kummenchery Steels Irumpanam, Thripunithura Full time

    **Job Title: Customer Relations / Durashine Master** Key responsibilities include: - Handling customer inquiries and maintaining strong customer relationships - Providing product training and support on Durashine roofing sheets - Assisting the showroom team in promoting product knowledge and awareness - Performing related administrative...


  • Kochi, Kerala, India MAANA HEALTH Full time

    **Position Summary**: **Key Responsibilities**: - Address customer complaints and resolve issues promptly and effectively, ensuring customer satisfaction. - Maintain accurate records of customer interactions and transactions in the Customer Relationship Management (CRM) system. - Identify and escalate issues, trends, or opportunities to the appropriate...


  • Vyttila, Kochi, Kerala, India JUGALBANDHI Full time ₹ 1,20,000 - ₹ 3,00,000 per year

    We're looking for a Customer Relations Executive to join our team and provide top-notch service to our clients. In this role, you'll be responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience at every touchpoint.Responsibilities: Respond to customer inquiries Resolve complaints quickly and professionally...


  • Kochi, Kerala, India Roadmate Full time

    **Job Description**: We are seeking a dynamic and customer-focused individual to join our team as a Customer Relationship Executive. As a key member of the customer service department, you will play a crucial role in ensuring customer satisfaction and loyalty by providing personalized assistance and support. **Responsibilities**: - Relationship Building:...


  • Kochi, Kerala, India AD HOUSE ADVERTISING-BRANDING TECHNOLOGY Full time

    **Job description** **Key Responsibilities**: - Build and maintain relationships with clients to ensure satisfaction. - Resolve customer complaints and concerns. - Communicate clearly in English and Hindi. - Follow up with customers to ensure needs are met and gather feedback. - Maintain accurate records of customer interactions. - Stay updated on...


  • Kochi, Kerala, India COSMOS SPORTS WORLD LLP Full time

    **About the Role**: **Key Responsibilities**: - Support customers with product exchanges, returns, and service-related issues after purchase. - Engage and convert leads generated through store visits, website, and campaigns. - Maintain and update accurate customer data (contact details, preferences, source, etc.). - Monitor and respond to online reviews on...