Benefits Specialist- Darwin TOOLS

2 weeks ago

Mumbai, Maharashtra, India Integrated Personnel Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Position Overview:

We are looking for candidates who have 10-14 years of experience in Darwin technologies tool , with

strong expertise in international benefits administration (non-US) to manage incidents, defects, and

integrations within the Darwin benefits administration platform. The ideal candidate will have

exceptional operational knowledge of Darwin (Optional) , strong project management skills, experience

in international benefits , and the ability to handle benefits-related queries, payroll processes, and

system integrations efficiently.

Key Responsibilities:

  • Benefits & Payroll Operations:
  • Manage incidents and JIRA tickets related to benefits data issues and track them to

closure.

  • Monitor integration failures and coordinate with vendors for resolution.
  • Support and own the Process Manager in Darwin box to mark payroll completion.
  • Review pre- and post-payroll close queries for discrepancies before data flows to the

payroll team.

  • Annual & Ad hoc Benefits Management:
  • Manage annual benefits enrollment windows and approve exceptions for qualified life

events (e.g., marriage, childbirth).

  • Maintain and update site content on the benefits portal in case of vendor changes,

additions, or contact details updates.

  • Reporting & Analysis:
  • Generate, analyze, and publish benefits reports with key statistics on a periodic basis.
  • Ensure accuracy and structured reporting to internal stakeholders and clients.

Required Skills & Experience:

  • Darwin benefits administration tool: Strong hands-on experience managing benefits

administration and payroll workflows within Darwin box. Optional

  • Project Management: Ability to drive defect resolutions, vendor coordination, and process

improvements. Preferred (important skill for the job)

  • JIRA & Ticket Management: Experience in handling incident tracking tools. Preferred
  • Workday & MS Office Skills: Strong knowledge of Workday HR, Excel (VLOOKUP, Pivot Tables,

Data Analysis), and MS Office Suite. Mandatory

  • Critical Thinking & Problem-Solving: Ability to analyze and resolve complex benefits-related

issues. Mandatory

  • Stakeholder Communication: Strong English communication skills for engaging with

international clients, payroll teams, and vendors. Mandatory

  • Experience in International Benefits (non US )- Mandatory

Preferred Qualifications:

  • Experience working on pilot processes and creating process documentation.
  • Prior experience in international (non-US) benefits administration.
  • 5-6 years of experience in international benefits and Darwin box

Work Requirements:

  • 100% Work from Office, No remote option.
  • Flexible with Rotational Shifts 24x7 delivery model.

This role offers an exciting opportunity to work with a global team, managing critical HR & benefits

operations while ensuring smooth payroll and employee experience within Darwin box.

If you have expertise and are looking for a dynamic role in HR Operations & International Benefits

Management, wed love to hear from you

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