Guest Delight Manager

3 days ago

Hyderabad, Telangana, India NURA - Sustained Health with Active-AI Screening Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

NURA is a collaboration between Fujifilm Healthcare and Dr. Kutty's Healthcare, providing AI-enabled imaging and expert healthcare services. NURA focuses on regular screening programs to detect cancers and lifestyle diseases early, increasing the chances of successful treatment. NURA Centers are located in Bengaluru, Gurugram, and Mumbai, offering a proactive health screening approach to individuals.

Role Description

This is a full-time on-site role for a Guest Delight Manager based in Hyderabad. The Guest Delight Manager will be responsible for ensuring an exceptional experience for all guests visiting the NURA Center. Key responsibilities include greeting guests, addressing their inquiries, coordinating appointments, managing feedback, and ensuring overall guest satisfaction and comfort during their visits. Additionally, the role involves overseeing the guest service team, implementing customer service strategies, and maintaining high service standards.

Qualifications

  • Strong interpersonal and communication skills
  • Experience in customer service and hospitality management
  • Proven ability to manage guest relations and resolve issues effectively
  • Knowledge of healthcare services and industry is a plus
  • Leadership skills and experience in managing a team
  • Excellent organizational skills and attention to detail
  • Ability to work in a fast-paced environment and adapt to changing needs
  • Bachelor's degree in Hospitality Management, Business Administration, or related field preferred

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