
Guest Relationship Executive
2 days ago
Company Overview
Gamut HR Solutions, headquartered in Hyderabad, specializes in connecting candidates with the right job opportunities. With a team of 2-10 employees, we focus on providing personalized recruitment solutions. Our mission is to ensure the right fit for both candidates and organizations. More information can be found at our website:
Job Overview
We are seeking a Guest Relationship Executive Female for a full-time position at our Hyderabad location. This mid-level role requires a professional with 4 to 6 years of experience. The ideal candidate will be responsible for ensuring exceptional customer service and enhancing guest satisfaction through effective communication and problem-solving.
Qualifications and Skills
- Proven customer service skills to deliver an exceptional guest experience.
- Excellent communication skills for effectively conveying information to guests and team members.
- Upselling techniques to promote additional services and offerings. (Mandatory skill)
- Expertise in conflict resolution to manage and resolve inquiries and complaints.
- Proficiency in using CRM software to maintain customer records and streamline operations.
- Problem solving ability to address guest issues quickly and effectively.
- Strong interpersonal skills to build rapport with guests and create a welcoming atmosphere.
- Cultural awareness to respect and accommodate the diverse backgrounds of guests.
Roles and Responsibilities
- Greet and welcome guests, ensuring a pleasant experience from arrival to departure.
- Handle guest inquiries and complaints efficiently and professionally.
- Identify opportunities to upsell additional services and products to guests.
- Maintain updated records in the CRM software for accurate guest history and preferences.
- Coordinate with internal teams to ensure seamless service delivery.
- Actively listen to guest feedback and communicate this to the management for improvement.
- Foster a positive and professional environment, contributing to team success and guest satisfaction.
- Assist in development and implementation of guest relation strategies.
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