Front Office Executive

5 days ago

Hyderabad, Telangana, India Hivision Construction Full time

Front office roles typically refer to positions that involve direct interaction with clients, customers, or revenue-generating activities within an organization. These roles are most common in industries such as hospitality, finance, and corporate services, but the concept applies broadly.

Heres a breakdown by context:

In the Hospitality Industry (Hotels, Resorts, etc.)

Front office staff are the face of the establishment — they handle guest interactions, reservations, and service coordination.

Key Front Office Roles:

  1. Front Office Manager – Oversees front desk operations, ensures guest satisfaction, manages staff schedules, and handles complaints.
  2. Receptionist / Front Desk Agent – Greets guests, checks them in and out, processes payments, and provides information.
  3. Guest Relations Officer – Manages VIP guests, resolves issues, and ensures a personalized experience.
  4. Concierge – Assists guests with reservations, transportation, directions, and local recommendations.
  5. Reservation Agent – Manages bookings, room allocations, and reservation systems.
  6. Telephone Operator – Handles internal and external calls, messages, and wake-up services.
  7. Bellhop / Porter – Assists with luggage, escorts guests to rooms, and offers general help.

In Banking & Financial Services

Front office roles are client-facing and revenue-generating, focusing on sales, trading, and investment advice.

Typical Front Office Roles:

  1. Investment Banker – Advises clients on mergers, acquisitions, and capital raising.
  2. Sales & Trading Analyst – Buys/sells financial products and manages client portfolios.
  3. Relationship Manager – Manages client relationships, offers tailored financial solutions.
  4. Wealth Manager / Private Banker – Advises high-net-worth clients on investments.
  5. Equity Research Analyst – Provides insights on stocks to support investment decisions.

(Here, "middle office" and "back office" roles support front office operations through risk management, compliance, and administrative work.)

In Corporate or General Business Settings

Front office often refers to customer-facing administrative roles that maintain the company's first impression.

Common Roles:

  1. Receptionist / Office Administrator – Manages visitors, calls, and office coordination.
  2. Customer Service Representative – Handles inquiries, complaints, and client support.
  3. Executive Assistant – Supports executives, manages schedules, and coordinates meetings.

Summary Table

Industry Primary Goal Example Roles Hospitality Guest service & satisfaction Front Desk Agent, Concierge, Reservationist Finance Revenue generation & client relations Investment Banker, Trader, Relationship Manager Corporate Office Customer relations & admin support Receptionist, Admin Assistant, Customer Service

Would you like me to focus on one industry (e.g., hotel front office roles) and detail the duties and required skills for each position?Role & responsibilities

Preferred candidate profile

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