Front Office Executive

Purpose of Role

The Front Office Executive will serve as the first point of contact for visitors, parents, students, and guests, ensuring a professional, welcoming, and efficient front desk experience. To create a positive first impression, facilitate smooth communication and coordination, maintain an organized and efficient front office environment.

About Manthan School

Manthan is proud to be recognised as one of the leading international day schools by Education World, ranked 4th in Hyderabad and 16th across India. Families choose our international school for its strong academic record and close-knit community.

Learning at Manthan is engaging and inclusive. Curiosity drives everything we do, encouraging students to explore confidently, ask questions freely and develop a lifelong love of learning. Students achieve excellent academic results and successful university placements while developing essential life skills.

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

Front Office Executive - Key Responsibilities

Front Desk Operations

• Greet and assist visitors, parents, students, and guests in a courteous and professional manner.
• Manage incoming calls, emails, and inquiries; route them to the appropriate departments.
• Maintain a neat, organized, and welcoming reception area at all times.
• Oversee visitor registration, ID verification, and sign-in procedures (as per school policy)
• Handling appointments.

Admissions

• Support admissions department
• Assist during enrolment and verify student documents.

Skills, Qualifications and Experience

• 2 to 3 yrs of experience as Front Office Executive.
• Pleasing personality, Confident and prompt
• Bachelors degree in hospitality management, Administration, or related field preferred.
• Strong organizational and data management skills.
• Multilingual fluency (especially English, Hindi, and regional language)
• Confident and pleasant phone & in-person etiquette
• Ensure all the safeguarding norms are being followed by all the visitors.
• Proficiency in MS Office and school management software.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and work collaboratively with multiple teams.
• Prior experience in school.
• Experience in front office or customer-facing administrative functions

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.