
Guest Relations Manager
2 days ago
Roles and Responsibilities
- Provide a warm welcome and ensure a high standard of guest service from arrival to departure.
- Serve as the main point of contact for guests, addressing questions, requests, and concerns promptly and courteously.
- Resolve guest complaints efficiently, ensuring guest satisfaction and loyalty.
- Coordinate communication between guests and staff to ensure smooth and memorable experiences.
Desired Candidate Profile
- Proven experience as a Guest Relations Manager, Restaurant or Bar Manager, or a similar hospitality or customer service leadership role.
- Bachelors degree in Hospitality, Business Administration, or relevant field is preferred.
- Excellent communication skills and a friendly, outgoing personality.
- Strong problem-solving abilities, with a passion for delivering superior service.
- Flexible to work evenings, weekends, and special event hours as required.
- Multilingual abilities are a plus.
- Impeccable grooming and professional presentation.
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